Account Director

| Greater Boston Area
Account Director
Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUp—together with Grubhub—is on the front lines creating an even more complete solution for restaurants.
We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did twice!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!
The Account Director (AD) directly manages a set of Account Managers. You’ll be the main escalation point for your team members and will be charged with ensuring your team members stay on task, help them achieve their quarterly goals, and provide guidance with their day-to-day activities. You will also manage your own portfolio of Agency accounts in which you will be responsible for the success of the launch and the relationship long term.

Responsibilities

  • Directly manage a group of Account Managers, acting as a mentor and resource to your team to help improve both project management and client relationship management skills
  • Act as initial internal escalation point for client issues for Account Managers
  • Set up onboarding training for new hires that join your team
  • Conduct regular one-on-ones with your team of Account Managers to ensure employee and client success
  • Ensure both your own individual launches and your team’s launches are staying on track
  • Contribute to ongoing process improvements and documentation of processes within the Account Management team
  • Act as an advocate for LevelUp in each relationship to drive adoption, retention, and participation in new LevelUp campaigns, features and products
  • Conduct regular reviews with your team members to ensure they achieve expected KPIs that align with overall company goals

About You

  • Excellent communication skills. Good listener, capable of understanding client issues and translating them into an appropriate solution
  • Ability to manage and mentor a team, with strong leadership skills
  • Solutions-oriented, with ability to creatively solve problems
  • Open to receiving and providing constructive feedback
  • Knowledge of restaurant operations and client relationship skills
  • Robust training skills - one on one and in a group setting
  • Proven ability to work across many departments to achieve results
  • Analytical skills to make and support business decisions
  • Excellent organization and time management skills
  • Comfortable working in a fast-paced entrepreneurial environment

Benefits

  • Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
  • A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
  • Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
  • 401(k) with strong company match and a wide variety of investment options
  • Flexible Unlimited Vacation Policy
  • Charitable Matching Program
  • Regular in-office social events, including happy hours, karaoke, and game nights
  • Company-wide initiatives encouraging innovation, continuous learning, and cross-department connections
  • Casual office environment where jeans and flip flops are acceptable. #NoSuits
  • Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

LevelUp, a Grubhub Company, connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone.
Based in Boston, LevelUp is a part of Grubhub’s portfolio of brands and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea and sweetgreen.
LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • Factory GirlLibraries
    • RspecLibraries
    • httpartyLibraries
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of LevelUp

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How has your career grown since starting at the company?

The sales career path I set out to conquer led me down a very different path than I expected. I recognized an opportunity to contribute to the success of the company in a different way– by supporting our hiring efforts and growing our HR department. I had little to no experience, but I proved very quickly that I was hungry to learn.

Ashleigh

HR Princess

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are LevelUp Perks + Benefits

LevelUp Benefits Overview

-Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
-A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
-Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
-401(k) with strong company match and a wide variety of investment options
-Flexible Unlimited Vacation Policy
-Charitable Matching Program
-Regular in-office social events, including happy hours, karaoke, and game nights
-Company-Wide Initiatives encouraging innovation, continuous learning, and cross-department connections
-Casual office environment where jeans and flip flops are acceptable. #NoSuits
-Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
More Jobs at LevelUp30 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Operations
Project Mgmt
Sales
Content
Sales
new
Boston
Operations
new
Boston
HR
new
Boston
Content
new
Boston
Operations
new
Boston
Sales
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
Developer
new
Boston
HR
new
Boston
Developer
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Content
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Developer
new
Boston