Technical Solutions Engineer

Boston, MA - Customer Support - Full-Time

mabl is the intelligent test automation company that gives software teams a unified platform for integrating automated end-to-end tests into the entire CI/CD pipeline.

mabl is the intelligent test automation company that empowers software development teams to create a culture of quality by tightly integrating automated end-to-end testing into the entire CI/CD development lifecycle. mabl users benefit from a unified platform for easily creating, executing, and maintaining auto-healing, reliable tests that result in faster delivery of high quality applications. That’s why customer-centric brands like Johnson Controls, Liberty Mutual, Molina Healthcare, jetBlue, Dollar Shave Club, Charles Schwab and many other enterprises rely on mabl for testing their business critical apps.  For more information or to try mabl today, visit https://www.mabl.com.

Why we need you

You’ve got a proclivity for helping people and solving technological problems. You have experience in software QA or web development and flair for talking to customers. You’ve got tried and true methods for following projects through to completion. You’re looking for a role that will have a tremendous impact as part of a small but fast-growing team. You seek to be a valuable “Voice of the Customer” and subject matter expert among your co-workers.

If this sounds like you, we’d love to chat! 

What you’ll do

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues 

• Partner with Customer Success in enabling customers to improve their usage and results with mabl

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies  

• Be a point of contact for escalation and act as a mentor for junior members of the team

What you’ll bring to the table

• 3+ years of experience

• Previous experience in software QA, preferably with software test automation

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Troubleshooting web-based applications

  • (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns