Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Technical Product Manager, Fraud

Sorry, this job was removed at 1:44 p.m. (EST) on Wednesday, November 20, 2019
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Our Opportunity:

Chewy is looking for a Technical Product Manager to join our Data Science team to focus on Fraud Detection and Mitigation Platform. This role will be based in Boston, MA and reporting at the Director of Customer Platforms. You will be responsible for creating and owning the roadmap for preventing various types of fraud at Chewy including but not limited to ATO, card testing, bot attacks, etc. You will work closely with the Data Scientists, Data Engineers and Data Analysts on the Fraud prevention team to create actionable stories for the team. You will be responsible for reporting status and measurable insights to C-level executives on weekly basis.You will closely work with other teams including Customer Service, Finance, Security to come up with actionable solutions to various problems related to fraud.

What You'll Do:

  • Own the implementation and support of Fraud platform at Chewy by working closely with Data Scientists/Engineers/Analysts
  • Define requirements based on interactions with various business teams (Customer Service, Finance, Security)
  • Set priorities for the development team.
  • Provide a weekly status on the projects undertaken by the Fraud Platform team and also a view into the current level of fraudulent activity at any given point.
  • Work with engineering team to resolve bottlenecks to help deliver final system deliverables.
  • Coordinate activities across different organizational functions for initiatives
  • Review and report on progress for initiatives/projects, managing project risks - including the development of contingency plans
  • Own the final system deliverables and the overall roadmap for your area of responsibility.
  • Measure, report and continuously improve scrum team’s effectiveness via mentoring and coaching.
  • Manage relationships with vendors, oversee all vendor engagements (including day-to-day support, service tickets and ad-hoc consulting services) for your area of responsibility.

What You'll Need:

  • 5+ years of Technical Product Management or Project Management experience
  • Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
  • Agile experience (Scrum Master, Product Owner)
  • Background in fraud mitigation or anomaly detection
  • Experience with CI/CD processes and releases management
  • Ability to perform business requirements analysis and design
  • Excellent communication and organization skills
  • Capability to identify and mitigate development and implementation risks
  • Bachelor's degree in Computer Science, Operations Management or Business Administration
  • Position may require travel 

Bonus:

  • Experience with building solutions for large eCommerce organizations
  • Exceptional customer service skills, follows up with clients and team members, and takes initiative to anticipate and solve problems. 
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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