Sr. Product Manager

| Medford

No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Our commitment to our Employees:

  1. Have an Impact: Join us and Day 1, play a role in shaping our digital transformation.
  2. Grow your Career: Our focus us helping you grow the core competencies to shape your technology career
  3. Work that Matters: We are a roadside business singularly focused on making sure our customers are quickly, safely and efficiently supported in their time of need.

POSITION SUMMARY: Leads and executes complex product initiatives while delivering high quality products on time and within budget that meet defined goals for the product. Leads multi-functional teams to ensure product requirements are completed and technical requirements can be created. Owns the product launch and full lifecycle management, including the identification and initial diligence into business or technology partnerships, gathering and prioritizing product and customer requirements, understanding the competitive marketplace and trends, developing a business case and pricing, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

ESSENTIAL FUNCTIONS:

  • Identify and size opportunities, evaluate the market and competitive environment, for new products and product extensions over the upcoming 12-18 months
  • Meet with internal partners (Sales, Network Development, Customer Care, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
  • Develop business and product requirements, including timelines and dependencies
  • Conduct quantitative and qualitative research to identify end customer needs
  • Form product hypotheses, design test plans, and communicate learnings back into product development
  • Develop the product roadmap, prioritize features, build consensus and set expectations with all relevant stakeholders
  • Define methods and metrics for identifying success and failure, and iterate quickly
  • Define and formally document the product strategy and roadmap
  • Run beta and pilot programs with early-stage products and enhancements
  • Perform product demos to internal associates and clients as needed
  • Research appropriate business and/or technology relationships as related to the development of product initiative.

 

Strategy and Initiative/Project Planning

  • Define and formally document the product strategy and roadmap
  • Develop the product roadmap, prioritize features, build consensus and set expectations with all relevant stakeholders

Market and Operational Research, Strategy Development

  • Conduct quantitative and qualitative research to identify end customer needs
  • Identify and size opportunities, evaluate the market and competitive environment, for new products and product extensions
  • Meet with internal partners (Sales, Network Development, Customer Care, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
  • Form product hypotheses, design test plans, and communicate learnings back into product development
  • Define methods and metrics for identifying success and failure, and iterate quickly

Product Development and Deployment

  • Research appropriate business and/or technology relationships as related to development of product initiative.
  • Develop business and product requirements, including timelines and dependencies
  • Run beta and pilot programs with early-stage products and enhancements
  • Perform product demos to internal associates and clients as needed
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • ZohoCRM

Location

We are located in Medford, MA, right at Wellington Station with close access to the MBTA, I-93, Assembly Row, and a stones throw away from Boston.
1 Cabot Road #4, Medford, MA 02155

Insider's spotlight

What projects are you most most excited about?

“We're passionate about making the roads safer with our Driver360 mobile platform. We’ve developed crash detection technology that helps people when they're most in need, and we're using billions of miles of driving data to study crash risk factors and find ways to help people avoid crashing in the first place.”

Michael

Sr Data Scientist, Business Intelligence

How has your career grown since starting at the company?

Agero has provided me the opportunity to work on a number of different products and technologies, from call center to in-vehicle Telematics to web and mobile products. Additionally, I’ve had leadership positions with several groups, including PMO, QA, and now Product Management, which has allowed me to learn and grow throughout my tenure.

Luke

VP, Project Management

Our Engineering/IT teams are moving to the Amazon AWS cloud, which involves a lift/shift for some applications as well as rewriting other applications to be more micro service orientated. This effort is a huge transformation which includes new roles, training and re-thinking how IT operates as a cloud service organization.

Karen

Director, DevOps

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Conferences & Training
Dental Benefits
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Onsite Gym
Parking
Tuition Reimbursement
Vision Benefits
Volunteering Opportunities
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