Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Are you bready* to build for success?

Toast customers are successful when they get started right. As the breadth of restaurant operations expands in the Toast product platform, it is essential to design, build and optimize a new customer experience that efficiently advances new customers through a comprehensive setup and learning process, and for existing customers expanding into new features, a seamless addition of their new products into their existing day-to-day operations. Spanning the full portfolio of Toast products, the Onboarding R&D team ships consumer-grade applications that organize all of the setup, configuration and learning that will set the customer up for swift transition from a novice to power user. 

As a [Senior] Product Manager, Toast Onboarding, you will spearhead initiatives that will provide the core user-facing experiences that simplify and guide setup and configuration, provide on-demand learning opportunities and coaching. Toast’s portfolio is expanding rapidly, encompassing financial products, Payroll, 3rd party services, Restaurant operations and Guest- and Community-facing applications like digital ordering, loyalty programs and community support programs. 

About this roll*:

• Works with Product Managers and PM leadership across all Lines of Business (Guest, Fintech, Employee Cloud, Restaurant) to synthesize data and setup tasks into a modular, holistic view of the new or upsold customer journey
• Own the Onboarding app as a product, with supporting infrastructure tied to our self- and agent-led onboarding consulting experiences
• Work with Product Managers from the LOBs to prioritize shared work when setting, configuration or data triggers live within the products
• Work with the BI, Education, Onboarding Consultant and Growth Support Managers to embed app experiences in their workflows
• Own OKRs around successful activation and adoption of products, reduced time-to-maturity for customers and reduction in manual tasks in new account Onboarding
• Perform market research and competitive analysis to understand best in class processes for Onboarding and setup experiences.

Do you have the right ingredients*?

• Prior product experience working within and across a Portfolio product organization, and experience in SaaS or hybrid Hardware/SaaS business Onboarding
• Demonstrated experience influencing R&D roadmaps and Care organization workflows without direct authority. 
• Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap.
• Excellent ability to utilize data to anticipate and design products.
• A proven track record of solving amorphous problems, listening to and organizing large amounts of information into a coherent plan forward, and handling difficult prioritizations.

*Bread puns encouraged but not required