Ahead of the Curve.

No one knows the road like Agero. We are an industry leader providing Automotive brands, connected vehicle manufacturers, mobile startups, car sharing and mobility services, fleet and disruptive online and legacy brick and mortar dealership groups with privately labeled state-of-the-art 7x24x365 roadside assistance, connected vehicle services, and crash continuum support powered by our Swoop platform.

Headquartered in Medford, MA operations throughout North America, and technology development in both the San Francisco and Boston areas, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about vehicles and drivers than any other company in our industry.

Our team is passionate about addressing real-world problems with electric vehicle and connected vehicle specific services and solutions. We’re looking for enthusiastic problem solvers and leaders who are ready to join a fast paced organization and make a big impact at scale in a job that really matters – creating outstanding experiences that deliver exceptional outcomes to millions of motorists and passengers every year.
ABOUT THE ROLE

We’re looking for a Senior Product Manager of Connected Vehicle and Electric Vehicle Solutions to drive our transformation to the next level. Reporting to the Vice President of Agero’s Connected Vehicles Line of Business, you'll lead and execute multiple complex product initiatives focused on expanding Agero’s market leadership in Connected Vehicle and Electric Vehicles services.  You will define, deliver, and optimize all aspects of Connected Vehicle and Electric Vehicle customer journeys working with our clients and geographically diverse design, platform engineering, operations, marketing and sales teams.  You’ll have a tremendous impact on the way that we service the roadside assistance, emergency, and customer support needs of the rapid growth electric vehicle and connected vehicle segments. We’re looking for a passionate, strategic thinker who can understand the big picture, but also obsesses about the details and outcomes. 

As a Senior Product Manager, you'll deliver high quality products on time and within budget that meet defined goals for the product. Your responsibilities will include owning the product launch throughout its lifecycle, including initial diligence into business or technology partnerships, gathering and prioritizing product and customer requirements, understanding the competitive marketplace and trends, developing a business case, and working closely with internal stakeholders to ensure revenue and customer satisfaction goals are met.

KEY OUTCOMES FOR THE ROLE:

• Define, develop and deliver market-leading services and exceptional customer experiences for Connected and Electric Vehicle Customers as part of Agero’s Vehicle Lifecycle Management Solution Continuum
• Develop new and enhance existing customer services that differentiate Agero in its respective segments and leads to client acquisition, retention and increased share of wallet
• Deliver services that support the growth of Agero’s Automotive Line of Business by 30-50% in topline and contribution margin over the next three years
• Manage the Electric Vehicle & Connected Vehicle product P&Ls to achieve annual and 3 year strategic plans through new product/services introductions, continuous improvement of existing offerings, and execution of strategic partnerships/JVs as appropriate

RESPONSIBILITIES:

• Develop & disseminate a strong understanding of industry, client, and future prospect needs and opportunities
• Identify and size opportunities, evaluate the market and competitive environment for Agero’s Connected Vehicle & Electric Vehicle product lines over the upcoming 24 months
• Partner cross-functionally to ensure success of all Electric Vehicle & Connected Vehicle Products and Services aspects from definition to planning to development to execution.
• Meet with internal customers (Sales, Client Services, Operations, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
• Conceptualize, manage, and prioritize multiple projects across numerous channels
• Develop and present product requirements, including timelines and dependencies
• Manage customer and internal requirements for existing and future products
• Manage the entire product line life cycle from strategic planning to execution activities
• Research and develop appropriate business and/or technology relationships as related to development of product initiatives
• Develop hypotheses, gather feedback, and perform A/B testing where appropriate

ABOUT YOU…..

EDUCATION:  Bachelor’s degree or equivalent work experience required.   

EXPERIENCE: 5+ years Product Management experience within a technology-based service industry; experience in Electric Vehicle and/or Connected Vehicle/Telematics industry preferred. 4 years of progressively increasing project or management experience and responsibilities. Experience building and managing teams a plus. 

SKILLS: 

• Excellent written and verbal communication skills;
• Teamwork - capable of effectively collaborating with engineers and senior executive alike. 
• Performs a variety of tasks where a wide degree of creativity is expected. 
• Strong blend of project management, financial and technical aptitude.
• Solid presentation skills.  Previous experience analyzing trends and market developments. 
• Self-directed; requires minimal supervision on work products. 
• Detail-oriented with solid analytical skills. 
• Ability to foresee potential issues within the product life cycle, and to plan accordingly. 
• Ability to develop business relationships and partnerships as needed. 
• Experience working at an organization that puts a high value on a digital customer experience
• Metrics obsessed; comfortable defining and analyzing metrics that showcase the success of our customer experience efforts
• Strong communication and intuition for customer experience strategy at every level - within teams, across the company, to users, to the media, and executive leadership
• Ability to make things happen; ability to manage project ambiguity, complexity, and interdependencies in an organized and disciplined manner
• Analytical ability to unpack complex problems, synthesize data, and identify root issues
• Fluent in agile development methodologies and tools (e.g JIRA)
• Strong UX and workflow design skills
• Expertise in digital customer products: Mobile, Intelligent Voice Assistants, Chat Bot, SMS and Design thinking methodology are a plus