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Senior Product Manager – Innovation & Partnership

| Greater Boston Area

Company Overview

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Summary: Innovation is a critical element to our Digital differentiation, and this product manager will ensure that take advantage of internal and external solutions that are driving value in Intelligent Engagement. Also key to the Nuance strategy is to deliver more of our solutions via partners, and this person will identify and nurture critical partnerships, then ensure that we have the necessary APIs, SDKs, packages, and infrastructure to grow revenue through the partner channel. This role requires working closely with cross-functional teams to understand market needs and opportunities, manage product requirements, author user stories, and support new product introductions with internal and external stakeholders.

 

Responsibilities:

  • As a thought leader, drive a multi-year packaging and partnership solution strategy that supports continued growth and evolution of Nuance’s digital Intelligent Engagement solutions
  • Conduct market, customer, and competitive research to inform strategic direction
  • Define overall product growth strategy and product roadmap, supported by a business plan
  • Expand the productization of innovation in our portfolio and across channels
  • Lead customer and internal steering meetings to inform and vet the product strategy and roadmap
  • Conduct build versus buy analysis
  • Define release goals, features, user stories, and acceptance criteria
  • Support the R&D team throughout the Agile software development process
  • Actively assist in promoting and selling system to customers, partners, press, and analysts
  • Monitor KPIs of product success and take corrective action as needed
  • Ensure compliance with data privacy and security

Qualifications

Number of Years of Work Experience: 8+

 

Required Skills:

  • Proven experience product-managing innovative solutions for enterprise customers
  • Ability to build rapport and trust quickly with internal and external stakeholders, including professional services, R&D, sales, and key customers (collaboration & influence)
  • Proven experience in product management including customer and market analysis, requirements definition, business strategy, roadmap planning and product delivery.
  • Focus on tracking and delivering outcomes (such as customer KPI and internal margins), desire to take ownership of these solutions
  • Creative problem solving, ability to make difficult prioritization decisions
  • Mastery of the English language with strong communication skills, both oral and written.

Preferred Skills:

  • Experience with Live Chat, Virtual Assistant, and IVR solutions
  • Familiarity with machine learning and artificial intelligence
  • Familiarity with cloud solutions, cybersecurity, reliability
  • Sound understanding and implementation of Pragmatic Marketing concepts
  • Experience in Agile software development methodology

Education: Bachelor’s in computer science, engineering, or other relevant degree, MBA desired 

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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Technology we use

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Location

Our headquarters is in Burlington, 30 minutes from downtown Boston, right off 128 and across the street from Wayside Commons (hello, shopping!).

An Insider's view of Nuance Communications

What does your typical day look like?

I’m responsible for overseeing my team’s progress on various Corporate BI initiatives. Every morning I check in our global team to address questions they may have while developing code for designs I have created. I keep in touch with our customers, give them updates on our progress and ensure that we deliver what’s important to them.

Shivani

Principal Business Systems Analyst

How do you empower your team to be more creative?

We unlock the creative potential in everyone by creating an environment where people can trust each other and express their views freely. We follow three principles: focus on the customer and empathize to understand their needs, encourage risk taking, and create a platform to share the stories outlining creative ways teams solved problems.

Raghu

Vice President, Engineering

What projects are you most excited about?

I am excited to be part of a company-wide purpose and business culture focus. I have been with the company less than a year, and I can really see and feel the positive energy in the air. This project has and will open up avenues for employees to become further engaged in other aspects of the company such as community service opportunities.

Mariann

Senior Accountant, Corporate Accounting

What are Nuance Communications Perks + Benefits

Nuance Communications Benefits Overview

Join Nuance and you will be immersed in our culture of health. We offer comprehensive medical, dental, vision and financial health plans that provide peace of mind now and in the future. Your family and friends will enjoy spending time with you thanks to our generous paid time off and flexible work benefits. And you will feel empowered to be your best self by utilizing our fitness and wellness offerings.

Culture
Volunteer in local community
The Nuance Cares program offers employees up to 16 volunteer hours of paid volunteer time off each year supporting a qualified non-profit organization of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
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