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Senior Director Product Operations

| Greater Boston Area

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. 

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

We're seeking a Senior Director of Product Operations to join our Product Management leadership team based in Boston. Reporting to the SVP of Products, this person will leverage their product leadership experience, agile/lean training, and proven coaching skills to mature the team into a high-performing, outcome-driven product organization. This is a new role that will have a profound impact on the success of the entire company.

You are a natural mentor, passionate about building and coaching great teams. You are an agent of change and excel at creating a collaborative culture. You are a lifelong learner, always looking to improve your craft and grow your skills. You are never satisfied with the status quo, always seeking a better method to improve outcomes and results. You are an evangelist, a great communicator who naturally draws people in to listen and learn.

What you’ll do:

  • Partner with leaders across product management, CX/UX design, and engineering to create high performing teams
  • Define and implement best PM practices that can work for various team sizes and stages of maturity
  • Identify issues and coach product teams to improve their delivery performance
  • Develop and maintain career paths within the product organization
  • Develop and implement product use metrics to increase visibility and drive product priorities
  • Develop reporting to analyze and improve team performance and velocity
  • Maintain consistent formats for delivering product roadmaps, product status reports and quarterly product reviews
  • Develop and roll out training curriculum for PO and PM development
  • Develop and implement communication programs for keeping the organization up-to-date on product deliverables
  • Develop and implement regular cadence for executive review of product priorities
  • Report on resource allocation across the portfolio to help drive investment decisions
  • Review and maintain the PDLC (product development life cycle) methodology
  • Define alpha and beta process and ensure consistency across the organization
  • Develop and maintain an annual product calendar with scheduled cadence of product strategy and roadmap presentations, and quarterly reviews.

To be successful in this role, you must:

  • Have worked in an agile organization as a product owner and product manager for a minimum of 7 years in a fast-paced environment
  • Have demonstrated ability to drive business impact by organizing teams to deliver against company goals
  • Have demonstrated success in scaling agile to more than 20 teams in a large company (>800 employees)
  • Be able to drive cultural change across the product and engineering organization
  • Have demonstrated experience coaching agile teams and improving overall team performance
  • Have developed systems for tracking and reporting on team progress
  • Have experience with data-driven approaches to product design
  • Be a natural collaborator and partner with engineering, product leaders, and CX/UX design teams
  • Have certified training in methodologies including agile, lean, six-sigma, PMP, ACP, CSP
  • Excel at meeting facilitation, conflict management, and consensus building.
  • Possess excellent written and verbal communication and organizational skills
  • Be able to interface effectively with team members and stakeholders at all levels
  • Strong process management and operational background
  • Have outstanding technical, analytical, and problem-solving skills, along with an ability to collaborate cross-functionally
  • Intellectual curiosity, passion for learning new technology, able to identify market trends

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases


Excellent, busy area close to Faneuil Hall with shopping and fun after-work options. Tons of varied and great lunch options - we have a great list!

An Insider's view of Acquia

What are some social events your company does?

The Boston office partnered with the Department of Children and Families to pair employees with the holiday wish lists of children in DCF care. In December, 2017, we helped fulfill the wishes of 200 children through gifts of toys and clothing.

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

I believe we will see even more significant technology-driven changes in our lives in the next decade or two . . . I am optimistic that the good in us will prevail and that we will achieve a more just society driven by technology. I am proud to be a part of the software industry which is a major factor in this technological advancement of humanity.


Manager and Principal Software Engineer

How does the company support your career growth?

Our people are motivated by professional growth and development, and every day, there’s an opportunity to learn something new that can help you develop your career. We have a really strong peer-to-peer learning culture, and our internal mobility program encourages Acquians to explore new roles within the company.

Amy P.

Senior Director, Global Talent Development

How do your team's ideas influence the company's direction?

Acquia’s made an invaluable impact to raise the profile of the amazing creative and technical work that’s happening across the city. Innovation in Boston spans AI to cryptocurrencies, security and fintech. We’re driving innovation around the customer experience, and Boston is a great place to do that.


Senior Vice President, Product

What are Acquia Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies

Additional Perks + Benefits

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity, six weeks of adoption leave paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, comfortable space, common areas, game rooms, and Mac computers.

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