Senior Director, Product Management: Discovery

| Greater Boston Area

Our Opportunity:

Chewy’s mission is to empower people to make smarter decisions about buying products used by Pets. We do that by making the industry transparent through artificial intelligence and data. The Discovery product team enable product & content finding using variety of techniques including search, browse, recommendation and personalization. This centralized group does all work related from experience creation, identifying intent , making it easier to find products, optimizing results, improving search and recommendation relevancy and improving product conversion.

About the Role:

Reporting directly to the VP of Advanced Analytics, the leader of Product Management Discovery Products will lead the team of product managers who will be responsible for building a world class personalization and search experience for Chewy.com. This role will work closely with our Business, data scientists and other product managers to define personalization and search strategies tailored to specific customer problems and segments. You will prioritize high value touch points across all Chewy properties where our suite of predictive models, recommendation systems, search systems and other data driven projects can improve the customer's experience and maximize conversion in the process.

In this role, you will build a multi-quarter/year road map for our personalization , browse and search product, this includes prioritizing system features and data model strategies, ensuring timely product delivery, and communicating your plan across the organization. You will measure the impact of personalization and search strategies and ensure they incorporate the nuances across our product catalog and strategic trade-offs we are making to drive growth.

What you'll do:

  • Recruit, hire, and mentor exceptional product managers and data analysts.
  • Develop and maintain product roadmap(s) for your product(s) ensuring product vision aligns with a best-in-class customer experience and broader business objectives; and communicate roadmap clearly across the organization.
  • Use both quantitative and qualitative reasoning to break down complex problems into actionable plans.
  • Manage an active research agenda aimed at generating innovations to solve business needs and technical challenges (including outside research)
  • Integrate research into a technical roadmap for product development.
  • Work with other product management, product development, operations, merchandizing, and other internal stakeholders to define requirements, guide product and architectural vision, and prioritize efforts.
  • Exhibit a strong sense of ownership, bias for action, and superior communication skills; be willing to roll up your sleeves to get the job done.
  • Have a passion for delivering a best-in-class customer experience.
  • Utilize data to understand customer behavior as well as business objectives; transform those insights into clear requirements for product enhancements and new features.
  • Use Agile methodologies to deliver and iterate on new features at a fast pace.
  • Guide cross-functional teams of engineers, designers, and analysts and play a key role in organizing and communicating their work across the organization.
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization.
  • Create a dynamic, collaborative and fun team environment.
  • Engage team in conferences and external activities that facilitate staying abreast of the latest cutting edge technologies and approaches.
  • Position may require travel.

What you'll need:

  • A thought leader. You can think ahead and build products that leverage machine learning for the future. You can communicate and command the respect of executives,other leaders and developers.
  • Track record of building high-impact consumer products demonstrating measurable business impact.
  • Ability to think and perform both tactically and strategically.
  • Excellent analytical skills with demonstrated experience turning data into actionable insights.
  • Passionate about building functional and engaging customer experiences.
  • Deep understanding of business strategy and metrics.
  • 7+ years experience in ecommerce or B2C product management.
  • 5+ years experience managing people. Strong leadership skills. You can motivate and grow your people.
  • Bachelor’s degree required; MBA from a top-tier program preferred.

Bonus:

  • Prior roles in Ecommerce or in technology companies
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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