Product Manager

| Greater Boston Area
A Product Manager at Klaviyo is passionate about identifying, spec’ing and shipping solutions to solve customer problems.
Our customers are businesses that want to grow. They know there is power in using their data to communicate with their customers in more relevant and targeted ways, but the existing platforms in the market have always been too hard to use or too expensive to take advantage of. Klaviyo customers are passionate, hard-working, ambitious and have incredibly high standards. They expect to deliver the best experiences for their customers and expect us to deliver the best experiences for them, too. We are looking to add people to our team who can help build a world-class product that will continue to delight our customers and exceed their expectations of what’s possible.
Product Management at Klaviyo
What does a Product Manager do at Klaviyo? PMs at Klaviyo:
Spec - PMs at Klaviyo go deep. They love to define every use case a customer would consider, document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. They sweat the details and are passionate about making sure that every experience that could come from a feature is understood, anticipated, and handled elegantly.
Work with Customers - PMs at Klaviyo spend at least 15% of their time working closely with customers. We do deep dives with customers to work on actual marketing strategy and implementation; this helps us intimately understand what our customers are trying to accomplish and what stands in their way. You should feel excited about the chance to not only meet customers, but to spend time doing their job for them to truly experience their world.
Set and Manage Roadmap - PMs at Klaviyo understand the business and prioritize the most valuable efforts. Each PM takes ownership of a product area with their cross-functional team, and is responsible for helping set the priority order of what the team delivers on to advance our mission and maintain product quality. They communicate their roadmaps proactively, including when things change and why.
Write and Share - PMs at Klaviyo write and share early and often. We write ideas. We write use cases. We write requirements. We write release plans. Someone who joins Klaviyo must love to write and must be exceptional at articulating their thinking through written word. You should enjoy expressing your thinking on paper and reviewing your ideas with people around the company each week.
Wireframe - PMs at Klaviyo love to draw. If a picture is worth a thousand words, a wireframe is worth a million. PMs are quick to get on a whiteboard and explain their thinking, and even faster to document that thinking into expected use cases, behaviors and edge cases (see “Spec” above). You should love drawing pictures, getting feedback, and iterating on them.
Learn - PMs at Klaviyo are voracious learners. We are constantly passing book or article recommendations to each other, sharing interesting insights, and digging into unknown problems. A lack of experience/knowledge around a challenge is exciting because it means once we solve it, we are guaranteed to learn something new. You should love learning and tackling new challenges.
Think Critically - PMs at Klaviyo are sharp. We think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
Ship - PMs at Klaviyo get value into customer hands. At the end of the day, we are only as good as how our customers see us; we must deliver improved solutions and experiences every single day. PMs build close relationships with their cross-functional teams to efficiently spec, build, and release high quality product at a fast cadence. You should be energized by solving tough problems, but nothing should compare to the feeling of releasing value to customers and watching your success metrics move.
Your First 90 Days
In your first 30 days, you will get acclimated to Klaviyo and our product:
• Take a course on our product and ace the test at the end
• Spend 80% of your time working with support
• Answer >20 support tickets
• Talk to >10 customers on the phone and/or in person
• Connect with every internal team and learn what will help them succeed
• Learn the basic architectural overview of the product
In your first 60 days, you will become a valuable member of the product and engineering organization:
• Spend 60% of your time with support
• Become a go-to expert on how the product should behave
• Take ownership of 1 key area that you will improve
• Complete a product enhancement from spec to successful completion during a sprint
In your first 90 days, you will push the ball forward:
• Spend 40% of your time with support
• Become the owner of a functional area of the product
• Plan out a key product improvement (identify problem, define key metrics, brainstorm ideas, test hypotheses, write spec)
Team Openings
We’re always looking for all types of dynamic and analytical Product Managers, but here are the specific teams we’re looking to hire for now:
• Email, Compliance & Deliverability
• Dynamic Web Personalization
• Site Reliability & Platform
• Profiles / CRM
• Data Pipeline & Analytics
• Email Content Development
• Data Science
How You’ll Grow at Klaviyo
We conduct performance reviews every 6 months. Progress at Klaviyo is measured by your command of the our customer context (including market dynamics), the value you ship to customers, your ability to move key metrics and make things happen predictably and reliably. We expect every PM, regardless of level, to progress and will give them opportunities to do so.
This Role Isn’t For You If You...
• Are looking for a 9-5
• Only want to do things you’ve already mastered
• Aren’t sure if Product Management is a job/role you really, really want to do
• Don’t love wireframing and sharing your ideas
• Are only looking to “own more of the strategy”
• Don’t have opinions about products and features you love or really don’t love
• Don’t get excited about having big ideas, and even more excited about executing on them.
Interested? Create an account on Klaviyo and tell us what you’d improve first: [email protected]
No phone calls or agency submissions, please

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

How would you describe the company’s work-life balance?

As a working parent I feel incredibly excited to work at Klaviyo because I feel so supported in two amazing roles - Director of Customer Success and Parent to a 3 year old. Being able to develop an amazing team without worrying about being judged for making time for my family is one of the many things that makes Klaviyo special.

Rach

Director

What are Klaviyo Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Pet Insurance
We offer discounted pet insurance through our insurance provider.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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