Product Manager at Humana Studio_h

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Description

 

The Principal Product Manager conceives of, develops, delivers, and manages products for customer use. The Principal Product Manager provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience.

 

Responsibilities

 


Principal Product Manager 


The Principal Product Manager leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and to achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business feedback mechanisms to ensure products are meeting customer needs across each customer segmentation.  Adjusts and advances products over time to continue achieving product goals and outcomes as well as to drive innovation through anticipating customer needs and desired outcomes. Provides strategic advice and guidance to executives across the enterprise to develop and drive CECP program strategy forward in partnership with segment and/or enterprise-wide functional strategies.  Provides strategic advice and guidance to multiple teams across the program to ensure CECP is executed as an enterprise platform that meets the needs of multiple businesses and associated customers.    


The Principal Product Manager understands the strategic vision of the organization and develops the product/platform vision and roadmap aligning to the strategic vision of the CECP program. Works with end users and customers to understand and solve for their varying needs. Guides multiple Product Owners to ensure CECP program vision and goals, paired with business-level priorities, are translated into features and user stories to populate product backlogs across the program. Accountable for setting priorities and balancing investments in short‐term tactical product improvements with long‐term strategic product investments. Provides clear guidance to delivery teams on customer needs and expected product outcomes, but hands authority over to teams to make decisions about how to achieve these outcomes and meet customer needs. During Program Increment/iteration (PI) planning sessions, presents key features/capabilities to be delivered in the PI. This role is responsible for discussing the product progress and communicating regularly to key executive stakeholders. Provides adequate information and updates to the Program Portfolio Manager so that informed decisions can be made. Partners with Product Owners and Scrum Masters across the CECP program to create a weekly update rollup including key milestones, risks, and dependencies to the Program Portfolio Manager for the CECP product. 


This role will focus on: 
 

Being a visionary in defining the product: 

  • Helps understand business needs, flows and requirements to frame product vision against business needs and risks 

  • Sets the product vision and roadmap 

  • Presents key features and capabilities to be delivered 

  • Leads discussions with stakeholders of enterprise-wide in-flight initiatives to align with portfolio in a systemic and cross-domain fashion 

  • Links cross-team dependencies, connects upstream and downstream impacts, and drives discussion and requirement exchanges 

  • Provides deep insight and analysis into decision points 

  • Identifies product gaps and adjusts roadmap to drive innovation 

  • Understands and addresses market trends that may impact product 
     

Delivering through new ways of working: 

  • Understands the needs of the end user community as well as the differing customer types and acts as their spokesperson within the product while unblocking issues and driving delivery 

  • Understands Contact Center as a Service (CCaas) infrastructure components and relevance to the CECP platform  

  • Collaborates on prioritizing features in the backlog across multiple implementations of the product 

  • Stays on top of the progress made on the product and any slippages thereof 

  • Builds strong relationships with key stakeholders at varying levels of the enterprise and provides weekly status updates on the product progress to Program Portfolio Manager for distribution 

  • Works closely with the Product Owners and Scrum Masters to obtain weekly product updates 

  • Informs the Program Portfolio Manager of product updates and assists in decision making to meet overall roadmap milestones and flag risks and dependencies

 

Required Qualifications: 

  • Bachelors’ Degree 

  • 8+ years of contact center strategic planning, infrastructure and operations experience 

  • 5+ years of technical experience with majority of time on cloud implementations or migrations 

  • Experience in Agile methodology and program delivery  

  • Experience problem solving and consultation within complex environments 

  • Experience facilitating cross-functional teams’ efforts 

  • Clear and concise oral and written communication skills and strong interpersonal skills 

  • Experience working in an agile environment and leading decentralized teams 

  • Ability to make informed decisions in a high-pressure environment  

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences 
     

Preferred Qualifications: 

  • Scaled Agile Certification 

  • Work experience in a health care and /or Insurance setting 

  • Master’s degree  

               

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Technology we use

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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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