Agero + Swoop
As the category leader, we are at the forefront of a major industry transformation.
Medford, MA

Product Manager

| Greater Boston Area
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Ahead of the Curve.

No one knows the road like Agero. For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.

As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 100 million drivers each year, providing award-winning service that helps motorists in their time of need while building customer loyalty for our clients.

Headquartered in Medford, MA with operations throughout North America, we are trusted by more than 100 leading corporations and used by 75% of the new passenger vehicles sold in the U.S. As a result, we have more information about cars and drivers than any other company. We use that data to continually enrich our solutions, maximizing our customers' opportunities while minimizing driver distraction.

THE ROLE & OUR TEAM:

Leads and executes complex product initiatives focused over the next 3-12 months.  Delivers high quality products on time and within budget that meet defined goals for the product.  Leads multi-functional teams to ensure product requirements are completed and technical requirements can be created.  Owns the product launch and full lifecycle management, including the identification and initial diligence into business or technology partnerships, gathering and prioritizing product and customer requirements, understanding the competitive marketplace and trends, developing a business case and pricing, and working closely with engineering, client services LOB’s, marketing and support to ensure revenue and customer satisfaction goals are met.

KEY OUTCOMES:

  • Identify and size opportunities based on business value and ROI, evaluate the market and competitive environment, for new products and product extensions over the upcoming 12-18 months
  • Meet with internal partners (Key stakeholders, Network Development, Contact Center, Service Providers, etc.) to understand and prioritize their needs and translate their strategic business questions/concerns into projects or analysis as appropriate
  • Develop business and product requirements, including timelines and dependencies
  • Conduct quantitative and qualitative research to identify end customer needs
  • Form product hypotheses, design test plans, and communicate learnings back into product development
  • Develop the product roadmap, prioritize features, build consensus and set expectations with all relevant stakeholders
  • Define methods and metrics for identifying success criteria and failure, and iterate quickly
  • Define and formally document the product strategy and roadmap
  • Run beta and pilot programs with early-stage products and enhancements
  • Perform product demos to internal associates and clients as needed
  • Research appropriate business and/or technology relationships as related to development of product initiative.

EDUCATION & EXPERIENCE

EDUCATION:  Bachelor’s degree or equivalent work experience required.   

EXPERIENCE:6-8 years Product Management experience within the service industry, high tech or advanced CRM applications preferred. 4 years of progressively increasing project or management experience and responsibilities. Experience building and managing teams a plus.

SKILLS: Excellent written and verbal communication skills.  Performs a variety of tasks where a wide degree of self-solutioning is expected.  Needs strong blend of project management, financial and technical aptitude. Strong presentation skills.  Previous experience analyzing trends and market developments.  Self-directed; requires minimal supervision on work products.  Detail-oriented with solid analytical skills.  Ability to foresee potential issues within the product life cycle, and to plan accordingly.  Ability to develop business relationships and partnerships as needed. 

THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. 

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Where we are

We're located in thriving Medford, MA, a short distance from the MBTA with close access to I-93, restaurants, bars, shops and downtown Boston.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Agero + Swoop Perks + Benefits

Agero + Swoop Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your technology career. In support of this mission, we offer a wide range of benefits to include:

- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "read to a Child" and the Mystic Rivershed Cleanup organization.
- Tuition reimbursement
- A robust game and entertainment room complete with the latest and greatest gaming systems
- Weekly happy hours
- Robust internal career development programs designed to support the growth of each employees career
- World class onsite gym complete with spinning, yoga and much more!

Culture
Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Eat lunch together
Intracompany committees
You will have the opportunity to help with: identifying the latest additions for our game rooms, discussing how to better communicate across the org or planning events.
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of pre-disability earnings.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance Bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t – including flexible health and dental care from your choice of doctors. We take care of the time off and allow you to make decisions about how much you want to carry over from year to year so you can recharge your batteries and achieve harmony both inside and outside of the workplace. How many places set you up with laptops and two monitors as standard fare? We’ve got more discounts and perks than you can count on 2 hands – and they are meaningful! Plus we offer a free subscription to the CC Motor Club.

An Insider's view of Agero + Swoop

How would you describe the company’s work-life balance?

Agero allows me to have the work-life balance I need. The company understands and cares that employees have things they need to deal with outside work. Agero is the most flexible company I have ever worked at in accommodating the chaotic schedule I sometimes have to work; I arrange my life first and know it’s ok to make my work fit in around that.

Cathy

Senior Manager, Data Science

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.

Richard

Chief of Staff

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry not just here but globally, creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.

Jeff

Chief Strategy Officer

What makes someone successful on your team?

My team is comprised of Program Managers who are responsible for driving delivery across most of the organization. Those who are most successful are proactive, solution-oriented, and skilled collaborators, have a natural and relentless curiosity, and both embrace and evangelize change. Of course, great discipline and organization skills help too!

Stefanie

Director, Program Management

Agero Careers In Medford
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Recruiting Operations Manager

Agero + Swoop
Greater Boston Area
1 hour ago
+26
Role Summary: The Manager of Recruiting Operations (ROM) will play a lead role in driving key projects and initiatives across the enterprise talent acquisition team while developing as a subject matter expert on all underlying systems, processes and data sources. The ROM will manage a team of two to include an a contact center operations recruiter and a Stakeholder Experience Coordinator.

Product Manager

Agero + Swoop
Greater Boston Area
11 hours ago
+26
Ahead of the Curve. No one knows the road like Agero. For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 100 million

Senior Digital/CX Product Manager

Agero + Swoop
Greater Boston Area
16 hours ago
+26
We’re looking for a Senior Digital/CX Product Manager to drive our digital transformation to the next level. Your job will be to define, deliver, and optimize omni-channel customer journeys working with our clients and geographically diverse design, platform engineering, operations, marketing and sales teams.  You’ll have a tremendous impact on the way that 30,000 people every day interact with us to get them back on the road and be able to see the impact of your ideas in the market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also obsesses about the details and outcomes.

Digital Marketing Specialist

Agero + Swoop
Greater Boston Area
1 day ago
+26
This position creates, implements and manages marketing communications activities that drive revenue growth and increase overall marketplace visibility.  Utilizes internal and external resources to deliver integrated marketing communications and public relations campaigns comprised of: collateral materials, direct mail, e-mail, print and online advertising, web site design and content, trade shows and events, sales tools, and sales promotions, primarily to a B2B2C audience. Produces print, e-mail, and web communications that help achieve positive visibility, recruit and retain customers and establish and maintain a consistent look and feel for all company materials. Additionally, manages Agero’s social media presence, helping curate content and grow engagement. Works closely with manager and extended marketing team to project manage various initiatives, from social campaigns to event logistics.

Senior DevOps Engineer

Agero + Swoop
Remote
1 day ago
+26
AGERO + SWOOP Agero provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero + Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences.  Swoop, a next generation SaaS based platform powers thousands of tow operators

Senior DevOps Engineer

Agero + Swoop
Remote
1 day ago
+26
AGERO + SWOOP Agero provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero + Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences.  Swoop, a next generation SaaS based platform powers thousands of tow operators

Senior DevOps Engineer

Agero + Swoop
Remote
1 day ago
+26
AGERO + SWOOP Agero provides simplicity and peace of mind in the chaotic world of roadside assistance.  Agero + Swoop combined provide roadside protection for 100M+ Americans and performs 12M+ roadside services annually. As a connected vehicle service, we are in deep discussions with leading car manufacturers about their connected and autonomous vehicle experiences.  Swoop, a next generation SaaS based platform powers thousands of tow operators

Back End Engineer - Ruby on Rails

Agero + Swoop
Greater Boston Area
1 day ago
+26
We are searching for an exceptional engineering leader to help scale our engineering team and technology. Qualified candidates will be equally comfortable with technical leadership, people management, recruiting top talent, and hands-on development work. Our teams work on a variety of technically challenging problems in platform and API design, mobile and web application development, and much more. We are a highly automated team using continuous integration with model, integration, and system tests to build a high-quality product while maintaining a high velocity.

Senior Ruby on Rails Engineer

Agero + Swoop
Greater Boston Area
1 day ago
+26
Swoop is looking for a Senior Software Engineer to build our client facing Open API to provide roadside assistance to everything from connected vehicles to insurance apps. You’ll  help us develop the models, business logic, and GraphQL API layer to provide a highly available and scalable platform to run the roadside assistance marketplace we've built over the past 3 years. We are a highly automated team using continuous integration with model, integration, and system tests to build a high quality product while maintaining a high velocity. You can see examples of our work through our public API: https://api.joinswoop.com/ You will be joining a team at the beginning of the growth period - we've found product market fit and will be significantly scaling the team over the next 12 months. This position will likely grow into a lead position as the team grows.

Vice President, Consumer Engagement Marketing

Agero + Swoop
Greater Boston Area
1 day ago
+26
The VP of Consumer Engagement Marketing role is a critical role influencing “C” consumers within a complex B2B2C setting. The VP will be responsible for the strategic development and execution of our consumer segment engagement. This includes market research, strategy development, tactical planning, vendor management and internal/shareholder engagement and management. Consumer marketing within our B2B2C environment requires a creative and collaborative approach working with over 50 client partners to deliver their brand to their customers.  This role will work closely with Product & Technology, Client Marketing and the Chief Marketing Officer as well as selective agencies and vendors.

Senior Backend Engineer (Rails)

Agero + Swoop
Greater Boston Area
5 days ago
+26
Swoop is looking for a Senior Software Engineer to build our client facing Open API to provide roadside assistance to everything from connected vehicles to insurance apps. You’ll  help us develop the models, business logic, and GraphQL API layer to provide a highly available and scalable platform to run the roadside assistance marketplace we've built over the past 3 years.

Finance Manager

Agero + Swoop
Greater Boston Area
6 days ago
+26
The Finance Sr. Analyst position within the Financial Planning and Analysis (FP&A) is critical the FP&A team with the corporate business business functions within the Agero organization.  The person in this role will lead the Operating expense reporting for the Corporate functions (Technology, HR, Strategy, etc.) and assist in the work for Contact/Call Center expense reporting and forecasting – a key function within Agero’s Service delivery.  Additionally, this person will work with Accounting to make sure FP&A reporting is well coordinated with accounting and responsible for the budgeting and forecasts for the functions that they own. The Finance Sr. Analyst will report to the VP of Finance (FP&A).

Senior Recruiter, Talent Acquisition Partner

Agero + Swoop
Greater Boston Area
6 days ago
+26
The Talent Acquisition Partner will be expected to manage the day-to-day full lifecycle talent acquisition needs for the technology and product teams including using active and creative sourcing methods to attract top talent. The ideal candidate will understand the value and importance of a great candidate experience and the role talent branding plays in doing so. We need a person who can persuasively sell and communicate effectively with candidates as well as internal customers at all levels of the organization.  Is your method for finding great talent posting and praying or scrolling through LinkedIn?  If so, this job isn’t for you.  You must have experience with how to plan, develop and deliver hiring plans but most importantly, you must understand how to engage hiring managers in the process of engaging/sourcing candidates.

Senior Software Engineer - Full Stack

Agero + Swoop
Greater Boston Area
1 week ago
+26
Designs, develops, and maintains logical designs of n-tier, component-based enterprise application systems utilizing a component-based platform that leverages Restful services. Supports existing business systems applications and their underlying infrastructure using a serverless architecture.  Ensures that application designs align with the organization’s strategic technology direction. Recommends strategies for improving system applications with a focus on ease of deployment, security, reliability, stability, availability and performance.

Sr. Manager, Software Engineering

Agero + Swoop
Greater Boston Area
1 week ago
+26
Lead of team of software engineers responsible for the development and maintenance of the financial systems. Assist with the goal setting of the engineering team and Implement planning activities that ensure goals will be met. Develops an outstanding organization through good organizational structure, development of employee’s capabilities, creative motivational programs and building positive working relationships. Directs and coordinates development and engineering activities of the technology group.

Senior Front End React Engineer

Agero + Swoop
Greater Boston Area
1 week ago
+26
Own the front end web code and experience. Help shape the front end architecture and institute best practices throughout our code base. Help grow and mentor the front end team to meet demand. Work with a designer / product manager to get new features out quickly and bug free. Convert Sketch files into functional styled components. Ensure cross-browser, cross-platform, and cross-device compatibility. Bring innovative ideas and solve complex technology problems.