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Product Manager

| Greater Boston Area

Drift is the world's leading conversational marketing and sales platform that helps businesses connect now with the customers who are ready to buy now. After just two years in market, the company has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

We are looking for someone to join the growing Product Management team at Drift! We’re reinventing marketing and sales using messaging and AI. Sound interesting?

What will you be doing?

  • You’ll lead up to three teams, collaborating with one designer, one customer advocate, and three engineers per team to ship customer value daily.
  • You’ll spend a lot of your time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them.
  • You’ll hold the team accountable for building the right thing by setting goals, measuring success, and sharing learnings.
  • You’ll be the main point of contact for internal stakeholders and customers on the parts of the product you own.
  • By the end of your first month at Drift, you’ll be an expert on Drift’s customers and their needs.

What kind of person are you?

  • You are creative, curious, and aren’t afraid to ask a lot of questions.
  • Collaboration is exciting to you and you enjoy understanding the perspectives of others.
  • You have a ton of ambition and want to work amongst a team that will inspire you on a daily basis.
  • You are resilient and can take candid feedback well.
  • You are OK with juggling lots of priorities and can synthesize multiple perspectives to get the most important thing done.
  • You are detail oriented and organized, and love to write.
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
Read Full Job Description

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

We've been to Nashville, Austin, and Killington for our yearly company retreat! Where to next?!

Drift

Team

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
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