Product Manager Lead - Enterprise Governance at MassMutual

| Greater Boston Area
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What great looks like in this role

In this role you will be responsible for implementing an innovative, principles-driven system that holistically addresses privacy, data and AI/ML governance at scale and enables the delivery of superior customer experiences and innovative products while ensuring that key values, such as fairness, are built into decision making systems.

The Product Manager/Delivery Lead is accountable to manage the product lifecycle – gathering and prioritizing stakeholder requirements, defining and socializing the product vision – and leading the execution of the product development. The ideal candidate is entrepreneurial and team-oriented, possesses excellent communication skills and exhibits sound judgement. Managing all facets of agile project delivery including stakeholder relationships, strategic roadmaps, sprint planning, scrum execution, risk assessment, implementation, reporting and enablement.

This strategic leader will be responsible for engaging with business area leaders, data scientists, our controls partners and our enterprise architecture and PMO teams to establish scalable governance process to assess, measure and monitor the firm’s data and AI models.

Objectives of the role

  • Deliver a proprietary, principles-driven, adaptive policy framework to assess, measure and monitor privacy rights, data acquisition, and AI model deployment against a permissible-use framework.
  • Drive innovation and make strategic decisions and actively guide teams toward a future state consistent with the product strategy. 
  • Champion and facilitate adoption of the framework to enable confident business innovation with machine learning and algorithmic decision making across all business channels.
  • Enable efficient, self-service, governance at scale that is optimized for both business leaders and control stakeholders
  • Establish and maintain stakeholder input, facilitate feature prioritization, and manage a collaborative, transparent delivery roadmap.

Daily and Monthly Responsibilities

  • Collaborate and partner with leaders across our data science team, business channels, law, compliance, enterprise risk, and information security for policy making and best practices.
  • Facilitate efficient and self-service governance with quantitative measures of policy compliance aligned with our principles.
  • Collaborate with various departments to establish automated processes that collect and compute measures of alignment with principles. 
  • Design and deliver the product’s data architectures and integration solutions across portals, APIs and streaming platforms.
  • Develop and maintain a strategic roadmap for the adaptive policy framework product.
  • Ensure product adheres to all SDLC governance, resource planning, and production support requirements.
  • Manage a team of analysts and developers as needed.
  • Some travel to Springfield, MA, Amherst, MA, and New York, NY. (approx. 1 – 2x/month)
  •  

Basic Qualifications

  • Bachelor’s degree or equivalent experience.
  • Extensive experience implementing and managing data & risk governance programs in highly regulated industries.
  • Proven experience in a strategic and advisory role, establishing and executing complex, strategic, cross-functional enterprise programs.
  • Skilled in applying judgment to achieve process compliance and achievement of business objectives 
  • Analytical capabilities with experience creating KPIs and using them to manage execution and inform strategy.
  • Exceptional communication skills, both written and verbal.
  • Exceptional influencing abilities across all levels of the organization.
  • Expertise with project management processes and tools such as JIRA, Confluence, Scrum and Kanban 
  • Authorized to work in the United States without requiring sponsorship now or in the future 

Preferred Qualifications

  • Advanced degree preferred (M.S., M.B.A., J.D.).
  • Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) preferred or equivalent experience.
  • Experience accountable for product management
  • Financial services knowledge, including core business processes and regulations.
  • Knowledge of public policy making and audit processes
  • Experience with full-stack software development/DevOps and a wide array of modern, secure, cloud-enabled technologies, data platforms, and CI/CID delivery pipelines
  • Knowledge of metrics associated with characterizing performance, bias, variance, and error of algorithms in predictive models.
  • Work in Boston Office.

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • BashLanguages
    • GroovyLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Redux SagaLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TealiumAnalytics
    • SnowplowAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail

Location

We currently have two Boston office locations at both 470 Atlantic Ave and One Marina Park.

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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