Product Manager - E-commerce & Reporting at Thought Industries

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Product Manager
Thought Industries

Who We Are: 
Thought Industries offers a fully comprehensive SaaS product that allows you to build, manage, and deliver online content with ease across our customer’s learning and training ecosystems from a single platform. Our platform offers the ability for our customers to fully white-label your learning site delivered from our customers domain. Our Product Team is looking for a full time Product Manager to help us build out and design our SaaS Learning Business Platform. 
What You’ll Do: 
  • As the Product Manager overseeing our E-commerce and Reporting functionality for our platform you will help develop new product and feature concepts, bring them to market, and ensure they continue to delight customers within your area of focus. To ensure the continued delivery of a market leading product you will be expected to: 
  • Maintain full product ownership and oversight of the following core product features to the Thought Industries platform: in-platform e-commerce configuration; in-platform reporting; client licensing; native localization capabilities; user and user role management.
  • Oversee the project queue and own the backlog of tickets for platform and data engineers focused aligned to your product development pod. 
  • Leverage your analytical skills to make product decisions around implementation on defined product feature-sets. 
  • Understand the needs of the market and existing clients for the feature sets you have been assigned to in order to ensure we are building the right thing at the right time.
  • Become a product expert, using that knowledge to develop and validate acceptance criteria and development requirements through customer data, feedback and competitive intelligence. 
  • Collaborate cross-functionally with engineering and quality assurance to establish, test, and execute against feature requirements and acceptance criteria to ensure the best customer experience. 
  • Assess the validity, level of effort and cost associated with new feature-set ideas and requests. 
  • Assist our quality assurance team by answering any questions regarding intended functionality as well as filing any additional requirements and changes post development that may come up during the testing process. 
  • Manage user acceptance or beta testing process when necessary for owned product features. 
  • Provide Product Marketing with pre and post release support to ensure they are able to clearly train and market functionality and its value to our sales organization following major releases. 
  • Occasionally engage with both customers and customer facing teams to collect feedback as well as provide product support and insight at a high level.

Who You Are: 
  • You have experience as a Product Manager or Product Associate.
  • You're self motivated and excited to join a fast-paced, creative team. 
  • You are excited about helping shape and adapt process and structure changes to a rapidly scaling Product Management team. 
  • You have the demonstrated ability to produce exceptional work both in an independent and collaborative environment.
  • You view yourself as being thorough and strategic when approaching problems and are passionate about solving them.
  • You have some hands on experience working with wireframing and design tools like Sketch, Figma or Balsamiq. 
  • You have worked with and organized projects within project management tools like Airtable, Jira or Smart Sheets. 
  • You might have some prior experience working at a SaaS company (preferred but not required!).

About Thought Industries: 
Headquartered in Boston, Massachusetts, Thought Industries is one of the world’s fastest-growing online learning companies in the U.S. We are helping consumer brands and for-profit learning organizations change how they build, deploy and grow online learning businesses. Today, hundreds of customers and brands are using the Thought Industries’ Learning Business Platform to transform the way they reach, teach, and engage audiences.
We are a growing, well-funded technology company, with a talented team and a clear vision. This is a unique opportunity to take a lead role at an exciting SaaS software company with a robust cloud-based platform. We hire talented people who are self-motivated and team orientated. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • Maze Design
    • MiroDesign
    • SmartsheetManagement
    • AirTableManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • SendGridEmail


We are in the heart of Downtown Boston, over looking P.O. Square Park. Surrounding us are tons of shops, restaurants, coffee shops and fitness studios

An Insider's view of Thought Industries

What’s the vibe like in the office?

High performance, high energy, low pressure, family; those are some things that come to mind. Every department has its own styles. The common theme is hard work for sure, mixed with business oriented but still relaxed and easy going. Everyone is in it for the next person. It genuinely feels like a family.


Project Manager

What does your typical day look like?

My day officially begins at 8:30A.M, throughout the day I am in & out of meetings, personalizing emails & prospecting new accounts. Cold calling may not sound glorious , but Thought Industries makes work enjoyable with moments spent chit-chatting with other members of ‘the pit’, petting office dogs, snacking on food & coffee that is provided for us


BDR Team Lead

How has your career grown since starting at the company?

I joined Thought Industries when we first launched. I learned to wear many hats and understand various aspects by working with/in each department. As we grew I was supported in developing core skills specific to my career passion. Thought Industries continues to support, mentor and develop our employees and that is something to take a lot of pride.


Global Sales Manager

What are Thought Industries Perks + Benefits

Thought Industries Benefits Overview

Thought Industries offers a wide variety of benefits and perks, such as: Full Healthcare Options, Dental coverage, Vision coverage, 401K, Remote work, Parental Leave, Team Outings (current Remote Events!), Short Term Disability, Long Term Disability, Life Insurance (STD, LTS & Life Insurance, all fully paid by the company!), EAP Program (fully paid), Home Office Stipend, Meditation & Wellness Apps, Peer Rewards Program, Company Rest Days (day off!)& Other Employee incentives.

Volunteer in local community
We get together once a quarter and work with our charity in providing to the community. We also make donations as they present themselves. *on pause due to COVID-19- can't wait to resume!
Partners with Nonprofits
We work closely with Boston Cares in giving back to our community
Friends outside of work
Eat lunch together
Intracompany committees
Diversity & Inclusion Committee, Culture Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Thought Industries works with MBTA to provide passes through the Perq Program
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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