Product Manager, Delivery Experience at Chewy

| Greater Boston Area
!Sorry, this job was removed at 11:32 a.m. (EST) on Sunday, March 1, 2020

Our Opportunity:

Chewy Supply Chain Transportation group is looking for Product Manager, Delivery Experience in Boston, MA. You will be responsible for Chewy Delivery experience by managing cross functionally to align technology, operations and Supply Chain on a shared strategic roadmap from creation to execution. You
are a highly analytical data person and use quantitative and qualitative customer data to uncover key insights that drive product strategy and prioritization. You will provide clear business and technical requirements, partnering closely with Design, engineering, customer service and transportation to deliver new features that delight our customers as part of a dynamic fast paced team. You will own the vision and product road map, continuously measure performance and optimize for key success metrics, stay close to the customer, anticipate roadblocks, make trade offs, and take all necessary actions to elevate the customer experience and drive business value. Our Product Team is organized into groups each focused on different aspects of the customer experience. You will be owing formulating Delivery experience strategies at Chewy backed by customer data and research.

What you’ll do:

  • Delivery Experience: Help customers understand when they will receive their order, provide them multiple checkout delivery options for convenience, timely notify them of issues and additionally empower our customer service agents to better assist with contacts and ensure the delivery is seamless through innovative delivery experience solutions.
  • Data Driven: Must have data warehousing experience in building and maintaining scalable BI solutions along with superior SQL and Tableau Expertise to query, analyze, forecast and model customer data and build/predict modelling based data driven Delivery Experience solutions. Shopping- Help customers find and discover the products that are right for their pets – this spans our homepage, search, navigation, and personalization experiences.
  • Conversion: Give customers the information and tools they need to make the right purchase decisions – this spans our product detail page and user generated current experience.
  • Buying: Enable customers to seamlessly complete their purchase and manage their account and preferences – this spans our cart, checkout, account management, and Auto Ship experiences.
  • Native Mobile Apps: Envision and build app-specific Delivery Experience features in addition to supporting the core shopping experiences outlined above- this spans our iOS and Android apps as well as emerging platforms.
  • Internal Tools: build self-service tools that empower business users and drive efficiency – this spans our content management, site merchandising, customer service and other internal tools.
  • Develop a best-in-class Delivery Experience from checkout to customer receipt.
  • Own the 3-5 year view and complete portfolio roadmap for Delivery Experience.
  • Proven ability to perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders.
  • Utilize data to understand customer behavior as well as business objectives; transform those insights into clear business requirement documents (BRD) and product requirement documents (PRD) for product enhancement and new features.
  • Develop and maintain product road-map(s) for your product(s) ensuring product enhancements; communicate impact clearly across the organization and use to drive prioritization.

What you will need:

  • 5+ years experience in eCommerce or B2C product management.
  • SQL Expertise and Tableau expertise.
  • 5+ years of experience with detailed knowledge of data warehouse technical architectures, infrastructure components, ETL/ ELT and reporting/analytic tools, and data visualization tools such as Db Visualizer and Tableau.
  • 5+ years of experience with data modeling in large Data warehousing, data lake environments.
  • Excellent knowledge of SQL and architecting data warehouse solutions and integrating technical
  • 2+ years of Python/R experience.
  • Experience in gathering requirements and formulating business metrics for reporting.
  • Experience with statistical models, NLP, sentiment analysis and building predictive models from scratch is a plus.
  • Track record of building high-impact consumer experience features and products.
  • Excellent analytical skills with demonstrated experience turning data into actionable insights.
  • AWS certifications or other related professional technical certifications
  • Deep understanding of business strategy and metrics.
  • Familiarity with A/B and/or multi-variate testing.
  • Proven ability looking at solutions in unconventional ways. Sees opportunities and can lead the way, ability to work with shifting deadlines in a fast-paced environment
  • Top notch communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams. 
  • MBA or Master’s degree equivalent in Computer Science, Statistics, Applied Mathematics, Engineering or related field.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

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Technology we use

  • Engineering
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Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great


Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!


Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Highly Diverse Management Team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross-functional lunch and learns.
Cross-Functional Training Encouraged
Promote from Within
Mentorship Program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online Course Subscriptions Available
Customized Development Tracks
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