Product Enablement Manager

| Greater Boston Area
At Wellframe, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 
Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care, but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.
We are scaling a world class product team, with the goal enabling health plan staff to effectively engage members in an effort to improve member interactions with the healthcare system and clinical outcomes. 
Our Product Enablement Manager plays a critical role in ensuring our customers and users derive the most value possible from our platform. In this role, you will help build processes to communicate product information to internal stakeholders, as well as execute on those processes to improve productivity, ensure cross-functional teams are aligned, and help drive customer and member value through awareness of and fluency with our solutions - and do it all at increasing scale as our business rapidly grows.
Living within the Product department, the Product Enablement Manager role reports to the Director of Product Enablement, and sits alongside peers in Product Management and Product Marketing. Collaborating with stakeholders across the company, you will drive key activities within our product lifecycle including release planning and communication, product training, channel support and customer feature adoption. Success in this role and on the Product Enablement team results in scalable, high quality internal enablement, as well as highly satisfied customers who are able to maximize the value they receive from the Wellframe platform.
Areas of Responsibility: 

Product Release Planning & Execution

  • Managing Wellframe’s external product release calendar, including updates to our platform across technology, content, reporting and data
  • Building alignment and coordinate release planning and execution across internal stakeholders
  • Writing and communicating release notes to internal teams, customers and end users
  • Maintaining end user and internal product knowledge bases
  • Helping collect, organize and relay customer feedback to internal parties

Product Training

  • Collaborating with Product, Customer Center of Excellence and other internal teams to lead the development of standardized product training materials
  • Developing scenarios and scripts; enrich our customer and sales demonstrations
  • Facilitating and delivering internal product training with special attention to Sales and Customer Success teams

Strategy, Process & Outcomes

  • Contributing to the design and implementation of Wellframe’s next gen release management and training strategy, including optimizing processes and developing standards and best practices.
  • Helping research and identifying potential training tools and software to enhance the strategy around scalable training for users of the Wellframe platform
  • Developing KPIs to help baseline, test and improve release and training programs
  • Developing standards and best practices to drive quality, repeatability and scale

Channel Support

  • Fielding ad hoc requests by becoming a Wellframe platform subject matter expert
  • Delivering sales support and sales demos if called upon

Education, Experience, & Skills Required

  • B.S. or B.A.
  • 5+ years experience in product marketing, training, and/or sales support roles
  • Experience managing go-to-market activities
  • Experience building educational / training programs and doing customer / end user trainings
  • Excellent written and verbal communication skills
  • Adept at project management and cross-functional collaboration
  • Exceptional organizational skills & the ability to prioritize tasks effectively
  • Comfort with business productivity (Google Suite) / technical applications

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • SparkFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

Located in the Seaport, we are a short walk from South Station and surrounded by great lunch spots and coffee shops.

An Insider's view of Wellframe

What are some social events your company does?

Wellframe’s social events go beyond the regular happy hours (which we also do). Earlier this week, my team went bowling; with the Women of Wellframe group, we watched Ocean’s 8 together and have a potluck picnic coming up; and later this summer, we’ll all indulge in a beach day. It’s all made me feel a part of the company even as a new member.

Fabiola

Client Operations Associate

What's the biggest problem your team is solving?

Wellframe's engineering team is passionate about blending data, cutting edge technologies and security to build products that have a direct positive impact on patients' quality of life. To that end, we are currently designing the next generation of our architecture while expanding our infrastructure.

Mohammad

CTO

What is your vision for the company?

We see an opportunity over the coming years to work with more and more organizations that allow us to impact more patients more profoundly, and so we are investing a lot to not only grow commercially and bring on more clients and new partnerships, but to take on more ownership over helping our partners engage more with their patients or members.

Jake

President & CEO, Co-Founder

What makes someone successful on your team?

Tenacity: We go the extra mile to make our partners successful and inspire each other with our thirst for excellence.
Collaboration: We work constructively across disciplines to solve hard problems together.
Humility: We are never finished learning and growing, and we value the perspective and experiences of those around us.

Evan

Senior Director of People & Culture

What are Wellframe Perks + Benefits

Wellframe Benefits Overview

Wellframe recognizes that an employee benefits program is necessary for the health and well-being of our employees and their families. We are pleased to offer our employees one of the most competitive and comprehensive benefits packages in the industry.

Culture
Volunteer in local community
Wellframe participates in quarterly volunteer activities. In the past we've volunteered at More than Words, Community Servings, Boston Healthcare for the Homeless and West End Boys and Girls Club.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Task forces across the company work on meeting culture, best way to streamline communications and Health Equity.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Interview training is conducted at Wellframe 1-2 a year to minimize bias in the interview process.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Wellframe participates in diverse career fairs as well as provides anti-bias training for the company.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Twice a week in-office lunches
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Wellframe hosts Lunch and Learns once a month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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