Chewy
We're on a quest to help people connect through pets.
Boston, MA

Director, Technical Product Management at Chewy

| Greater Boston Area
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Our Opportunity:

Chewy’s Customer Care Product Management team for a Head of Technical Product Management based in Hollywood, FL and lead our efforts in building the next generation of solutions for a delivering delightful and world class customer experience.

The successful candidate is one who thrives in a fast-paced, ambiguous environment, has a strong understanding of business and operational needs, algorithmic concepts and is comfortable working in a hybrid technical/CS operations team. The candidate is passionate about solving real business problems using cutting-edge technology. You will develop a team culture that encourages innovation and expect developers and management alike to take high degrees of ownership for the product vision, technical architecture and project delivery. Responsibilities include direct management and recruitment of product and program managers, defining the product vision, strategy, and roadmap for the development of best in class customer support systems, leading the discussions with senior leaders and delivering on the vision.

In addition, a candidate will be skilled at anticipating bottlenecks, providing escalation management, balancing business needs with technical constraints, and taking calculated risks to maximize business benefit. They will be able to focus heavily on cross functional communication to ensure key decisions and status surrounding projects are clear to all. Successful candidates should not only be passionate about delivering extensible, on-time solutions, but should also be obsessed with contributing to the development of high-performance teams through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement and mentorship.

  • BS/MS in Computer Science or equivalent
  • 10+ years of experience leading a software development through full life cycle
  • 5+ years of experience in deployment of 3rd party tools.
  • Call center tools experience including: ACDs, WFM, Oracle CRM or other CRM experience a big plus
  • A passion for people management and mentorship.
  • Strong verbal and written communication skills.
  • Experience attracting, hiring, and maintaining top talent
  •  

What You'll Do:

  • Owning development and communicating the long-term vision and goals that drive strategies for a portfolio of products
  • Guiding cross-functional teams of product managers, program managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
  • Setting product strategy, prioritizing features, building consensus, and coordinating feature releases and internal/external communications
  • Communicating product strategy and status to key stakeholders across Chewy; developing intake processes for feature enhancement suggestions

What You'll Need:

  • 10+ years of Product Experience and a Bachelor’s degree in Computer Science, Engineering, Operations, or related field, with MBA or equivalent experience
  • 5+ years of experience managing people leaders
  • Proven record in attracting, developing, and motivating the talent needed for current and future business needs. Demonstration of maintaining high performance expectations and leading teams to achieve results in a fast-paced environment.
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
  • Owning the test-and-learn roadmap to inform the product portfolio
  • Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain
  • Expertise in managing in house development (enterprises tools, customer facing features).
  • Needs to be highly effective in building an outstanding customer journeys and associated CX by navigating use cases from ecommerce, supply chain, logistics, direct marketing, multi-channel partnerships, etc.
  • Position may require travel

Bonus:

  • Experience in developing or deploying 3rd party highly scalable, fault tolerant customer care systems in a fast pace environment
  • Demonstrated ability to balance the high standards with the need to move fast
  • Demonstrated ability to run a 24*7 Network Operations Center
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Where we are

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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