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Liberty Mutual Insurance
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Consultant, Product Research, Business Lines Product Design & Experience at Liberty Mutual Insurance (Remote)

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The Global Retail Markets Product U.S. Solutions team is responsible for building exceptional products and experiences for our customers, agents, and partners across both personal and business lines. This role is with the Business Lines Product Design & Experience team which works to develop products and experience solutions for front-end technology such as quoting, binding, and servicing in eCLIQ, as well as leveraging design thinking principles to identify and build new and innovative product experiences. We leverage data and customer feedback to bring enhancements to market. We work side-by-side with our various partners in dedicated teams that drive project execution. You will help differentiate Liberty Mutual in the marketplace through the creation of industry leading products and experiences.
In this role, you can expect to:
  • Perform complex analyses; analyze trends and develop tactical and strategic recommendations that drive product decisions and/or initiatives.
  • Work extensively with key stakeholders cross-functionally to understand business needs, vet opportunities, and deliver analytically-based recommendations to drive action.
  • Develop & delivering presentations to communicate technical ideas, analytical findings and product strategy to non-technical peers and stakeholders, including executive leadership.
  • Independently manage projects of varying complexity; serves as an embedded team member on larger or more complex projects.
  • Research, develop, and implement process improvements; consult on complex business issues and design considerations.
  • Conduct in-depth research of products among competitors.

Ideal candidate will have:
  • Strong knowledge and ability to analyze competitive environment, coverage, and industry trends
  • Curiosity to explore and imagine ways to improve BL products and the persistence to bring that vision to life.
  • Ability to identify themes and trends from large sets of qualitative and quantitative data.
  • Ability to effectively organize work and manage complex projects.
  • Ability to effectively formally and informally communicate and collaborate with others.
  • Ability to manipulate data in Excel and clearly present data in PowerPoint.

Qualifications
  • Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 4 year's relevant work experience, typically 6 years.
  • Master's degree beneficial. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem).
  • Must have strong planning, organizational, analytical, decision making and communication skills.
  • Experience managing projects preferred.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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Where we are

175 Berkeley Street, Boston, MA 02116

Technology we use

  • Engineering
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  • Sales & Marketing
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What are Liberty Mutual Insurance Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Liberty Mutual Insurance

How does your team reward individual success?

At Liberty, there are many perks and tools to recognize & reward your peers. Whether it’s an e-card or a simple shoutout during a meeting, my team always celebrates individuals who went above and beyond or reached a milestone in their career. It makes everyone appreciate each other and encourages us to reach higher performance.

Sandra

Product Owner I

What projects are you most excited about?

There are a variety of projects I’m excited about, but what excites me the most is the technology I’m using on a day-to-day basis. The cloud is the future, and I almost exclusively get to build applications that use the public cloud. I’ve also had the opportunity to work with bleeding edge technologies like AWS’ Cloud Development Kit (CDK)!

Chase

Software Engineer

How has your career grown since starting at the company?

At Liberty, I’ve learned so much that has contributed to my overall growth. Not only have I learned new programming languages, better coding practices and how to construct high-end quality products, I’ve had access to trainings and mentorship that has allowed me to improve my skills and feel supported as I continue to grow in my career.

Herman

Associate Software Engineer

How do your team's ideas influence the company's direction?

Through diversity of thought, engineering excellence & collaboration, our team’s innovation has yielded game-changing products. For example, we reduced the time needed for an engineer to introduce a new business solution by 95%. This influenced our investment in tech and made a positive impact on Liberty’s engineering community & business partners.

Ethan

Manager, Engineer

How do you collaborate with other teams in the company?

In my role, I’m required to work with multiple teams in Europe and South America. Liberty makes it easy to collaborate with these teams through the technology. We’re also encouraged to celebrate and leverage our differences and perspectives to help achieve our collective goals.

Christian

Director, Information Security

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