Consultant, Product Research, Business Lines Product Design & Experience

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The Global Retail Markets Product U.S. Solutions team is responsible for building exceptional products and experiences for our customers, agents, and partners across both personal and business lines. This role is with the Business Lines Product Design & Experience team which works to develop products and experience solutions for front-end technology such as quoting, binding, and servicing in eCLIQ, as well as leveraging design thinking principles to identify and build new and innovative product experiences. We leverage data and customer feedback to bring enhancements to market. We work side-by-side with our various partners in dedicated teams that drive project execution. You will help differentiate Liberty Mutual in the marketplace through the creation of industry leading products and experiences.
In this role, you can expect to:

Perform complex analyses; analyze trends and develop tactical and strategic recommendations that drive product decisions and/or initiatives.
Work extensively with key stakeholders cross-functionally to understand business needs, vet opportunities, and deliver analytically-based recommendations to drive action.
Develop & delivering presentations to communicate technical ideas, analytical findings and product strategy to non-technical peers and stakeholders, including executive leadership.
Independently manage projects of varying complexity; serves as an embedded team member on larger or more complex projects.
Research, develop, and implement process improvements; consult on complex business issues and design considerations.
Conduct in-depth research of products among competitors.

Ideal candidate will have:

Strong knowledge and ability to analyze competitive environment, coverage, and industry trends
Curiosity to explore and imagine ways to improve BL products and the persistence to bring that vision to life.
Ability to identify themes and trends from large sets of qualitative and quantitative data.
Ability to effectively organize work and manage complex projects.
Ability to effectively formally and informally communicate and collaborate with others.
Ability to manipulate data in Excel and clearly present data in PowerPoint.

Qualifications

Bachelor's degree in mathematics, economics, statistics, or other quantitative field Minimum 4 year's relevant work experience, typically 6 years.
Master's degree beneficial. Advanced proficiency in Excel, PowerPoint, and statistical software packages (e.g., SAS, Emblem).
Must have strong planning, organizational, analytical, decision making and communication skills.
Experience managing projects preferred.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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MIRANDA Paquette

PORTFOLIO ARCHITECT

LONG TENURES

Ample opportunities for growth keeps employees around

Miranda Paquette is part of the 85 percent of leadership that has been promoted from within and the 46 percent of women at the executive or manager level in Liberty Mutual’s U.S. offices. Paquette’s career at Liberty Mutual started with an internship 17 years ago, and she recently moved into technical leadership as a portfolio architect. In addition to on-the-job training, Paquette used Liberty Mutual’s tuition reimbursement benefit to earn a master’s degree in computer science to level up her career. As a woman in tech, she says DEI initiatives have also helped her grow tremendously as a per

Showing humility and admitting when you make mistakes builds a safety net for people to embrace experimenting and learning from setbacks.

NATALIE MONTALVO

PRODUCT OWNER II

DIVERSE MENTORSHIP

DEI initiatives have tangible career outcomes

In 2021, Natalie Montalvo worked with a mentor through a program within the LGBTQ+ employee resource group, Pride@Liberty. Over the course of 9 months, Montalvo expanded her professional network, gleaned tips for interviewing, sharpened her communication skills and, most importantly, built confidence to help advance her career. “My mentor, who still meets with me today, has been instrumental in my career advancement,” said Montalvo. Now, she is paying it forward by working as a mentor in the Women in Leadership program at Liberty Mutual.

ERGs have had a significant impact on my career. I’ve attended career-shaping panel discussions, and made great friends along the way.

GREGORY BOMKAMP

PRINCIPAL SOFTWARE ENGINEER

UNCONFINED INNOVATION

Technologists are free to make a fast, direct impact

Gregory Bomkamp can rattle off a laundry list of the cool tech he uses in his role, but he says the most exciting aspect of his team is “the autonomy we’re given to explore innovative solutions. We never feel confined to any specific stack, technology or framework.” His team is only just beginning to “unlock the possibilities” of AI and machine learning, harnessing the immense amount of data to discover patterns and insights. On a typical day, after the morning Agile Scrum meeting, his team taps into pair programming, collaborative design and knowledge sharing to brainstorm solutions.

Engineers spend significantly less time on infrastructure and getting their ‘hello-world’ code out there — they skip straight to writing code that provides value.