Associate Director, Product Manager (Checkout)

| Greater Boston Area
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Our Opportunity:

Chewy is looking for an Associate Director, Product Manager for Checkout to join our pack in Boston, MA. The Purchase team is responsible for the customer journey across Chewy.com’s lower funnel and thus for all the millions of customer purchases. The journey starts as a customer places an item in their Cart and continues down through the Checkout process and includes the e-commerce backend platforms that power that experience. The team is also responsible for the full life cycle of Payment processing from payment authorization in Checkout through to depositing funds in Chewy’s bank account. This is a high-profile position that will have exposure across the entire business, shaping the vision and roadmap for a critical Product area. As part of a dynamic team, this role offers a tremendous opportunity for professional growth in the leading online pet retailer in the US.

What you’ll do:

A day in the life of an Associate Director would include but is not limited to:

  • Build a vision and product roadmap for Purchase components.
  • Utilize data to understand customer behavior as well as business objectives, then transform those insights into clear requirements for product roadmap.
  • Work with UX research and Customer Service to gather qualitative customer feedback and leverage the same for roadmap/ feature validation.
  • Collaborate with cross-functional business, product and engineering stakeholders to align on the product strategy, and maintain recurring communication to share updates and gather suggestions.
  • Prioritize and drive backlogs and feature launches for your Product area with your dedicated engineering team.
  • Lead and guide cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization

What you'll need:

  • 7+ years of professional experience, 5+ in Product Management
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
  • A history of launching products and/or features with customer first approach and delivering significant business impact
  • Owning the test-and-learn roadmap to inform the product portfolio
  • Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain
  • Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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