Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Boston, MA
Hybrid

Associate Director Product Manager (Autoship)

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Our Opportunity:

Chewy is looking for an Associate Director, Product Manager to join our pack on the Autoship Product Team at our Boston, MA office. You will lead a cross-functional team of engineers, designers, analysts, fellow product managers, and other internal partners to envision, research, build, and deliver customer experiences that WOW millions of pet parents. You will drive quantitative and qualitative analysis of customer data to help identify key insights that will identify new opportunities and inform prioritization. You will provide clear business and technical requirements, partnering closely with design, engineering, and product leadership to deliver new features that delight our customers as part of a dynamic, fast-paced team. You will help bring new products and features to market through deep cross-functional partnerships and by developing and driving accountability for timelines and deliverables. Finally, you will collaborate with UX/UI design on requirements definition, research, and help with launch efforts to deliver business value and WOW pet parents.

What You'll Do:

  • Use your customer first mindset to guide the development and delivery of best-in-class customer experiences
  • Exhibit a strong sense of ownership, bias for action, and superior communication skills; be willing to roll up your sleeves to get the job done
  • Help define and analyze measures of success (KPIs) for new features and enhancements; transform these customer and business insights into clear requirements for product enhancements and new features. (Fluency in SQL required, Tableau a plus)
  • Use both quantitative and qualitative reasoning to break down complex problems into actionable plans
  • Develop and maintain a prioritized product backlog ensuring product vision aligns with both customer and business goals
  • Monitor performance of your product(s) and measure impact of product enhancements; communicate impact clearly across the organization and use to drive prioritization
  • Create business requirements that help to deliver meaningful products to market. (Fluency with Jira and Confluence a plus)
  • Partner with analytics and product resources to assist with financial analysis needed to create business cases for new opportunities
  • Use Agile methodologies to deliver and iterate on new features at a fast pace

What You'll Need:

  • 7+ years experience in eCommerce or B2C product management
  • Excellent analytical skills with demonstrated experience turning data into actionable insights
  • Ability to think and perform in a both strategic and tactical spaces, concurrently
  • Demonstrate an understanding of business strategy and metrics
  • Passionate about building functional and engaging customer experiences
  • Ability to multi-task and work well within a dynamic, fast-paced organization
  • Strong interpersonal skills with a positive, people-oriented attitude
  • Fluent in Excel, SQL; experience with Tableau, and A/B and/or multi-variate testing a plus
  • MBA or equivalent required
  • Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience
  • Position may require travel

 If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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