Associate Director, Product Management

| Greater Boston Area

Company History

In eight years, Chewy.com has exceeded all expectations upon entering the online pet market; a market valued at more than $89 billion. Chewy has found itself experiencing 48% year-over-year growth and is expecting to continue that trend. Last year, Chewy trailblazed into the Healthcare market. The Healthcare department has experienced double the growth of the rest of the company. Chewy has also seen its private label market record more than 127% growth while expanding to 13 brands. Those numbers are expected to double within the next year. Product innovation has been pivotal to the growth of Chewy at this stage. Our teams are constantly striving to find new ways to improve our customer’s experiences. With an easy to navigate website and highly rated mobile apps, as well as, a detailed order tracking and personalized “Pet Profile” features, Chewy is aiming to revolutionize the way pet parents shop.

Culture

In the Chewy pack - customers come first. Chewy strives to go above and beyond for the pet-parents that call our services home. Whether it be sending portraits to those that have lost their furry-friend, replacing goods that have been misplaced, or, sending pizza to a customer that was hungry while they were getting their order corrected (true story), Chewy is constantly seeking ways to raise the bar for their customers. Chewy goes out of its way to make sure its customers come first. To ensure this, Chewy maintains a passionate yearning for an increasingly positive customer experience. As Chewy has grown, expanding in both Florida and Boston, so too have our technologies and employee experience. As our expansion continues so does Chewy’s admiration for their employees. To express our gratitude, Chewy routinely hosts happy hours, off-site events, and even promotes inter-department sports leagues.

The Opportunity

Chewy is currently seeking experienced individuals to fill our Associate Director, Product Management roles. Our Product team is very diverse and operates in a de-centralized manner. Teams across E-commerce, Healthcare, Private Brands, Supply Chain, Merchandising, and New Verticals work together to provide a superior customer experience across all channels. As an Associate Director, Product Management, you will have the opportunity to contribute to one of the following product areas: core e-commerce funnel, native iOS and Android applications; platforms and tools; or strategic business programs.

What You’ll Do

A day in the life of an Associate Director would include but is not limited to:

  • Utilizing data to understand customer behavior as well as business objectives, then transforming those insights into clear requirements for product enhancements and new features
  • Using Agile methodologies to deliver and iterate on new features and produce them at a fast pace
  • Guiding cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
  • Setting product strategy, prioritizing features, building consensus, and coordinating feature releases and internal/external communications
  • Communicating product strategy and status to key stakeholders across Chewy; developing intake processes for feature enhancement suggestions

Things We’re Looking For

When evaluating Associate Director, Product Management profiles, we typically look for:

  • 7-10 years of Product experience
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
  • Owning the test-and-learn roadmap to inform the product portfolio
  • Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain

This provides brief examples of the dynamic and accomplished product department that we have built, it also shows the exciting and innovative strategy we’re creating to further Chewy’s success. We have positions available across all verticals and levels so if you don’t feel you fit into some of these requirements, please feel free to look at our Senior Product Manager openings and apply there. Again, whether you’re seeking to build out a revolutionary new feature, further enhance homepage & navigation tools, or guide and manage a group of talented engineers and designers, Chewy has something for you. Do not hesitate to reach out and apply directly as we’re growing faster by the day.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • jQueryLibraries
    • VueJSLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available
Customized development tracks
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