AD, Product Manager (Pet Health)

| Greater Boston Area
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Our Opportunity:

Chewy is looking for an experienced Associate Director, Product Manager, Healthcare to define and execute the product strategy for Chewy’s Healthcare business with our team based in Boston, MA.  As a senior product leader, you will develop and own the product features/enhancements roadmap + generate/own ideas for new capabilities/expansion opportunities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, UXD/UXR, Technology, Marketing, Merchandising, Customer Service, Operations, and Executive teams to create and build support for a shared product vision. You will also serve as a key customer advocate, ensuring the voice of the customer is embedded in key business decisions. Are you passionate about building seamless customer experiences? Do you thrive in fast-paced, dynamic environments, obsessed with innovating on behalf of customers? If you answered “yes” to any of these questions, this may be the role for you. This high-profile role will be pivotal in defining the next-level of customer experience for Healthcare across all routes to market and has enormous opportunity for business impact.

What You'll Do:

  • Own the end to end customer journey and product roadmap within the Healthcare vertical
  • Think strategically and long-term; acquire a deep understanding of the pet health industry and be the subject matter expert (SME) for vertical you will own
  • Understand the key features and functionality of the Chewy’s digital customer experience (across all of Healthcare) and identify opportunities for optimization, new feature development, and innovation
  • Develop a keen understanding of the product design and development process, identifying areas of improvement and implementing process solutions quickly
  • Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications
  • Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features
  • Write detailed requirements and use cases/user stories and communicate them effectively with business stakeholders
  • Collaborate closely with UX Design team on primary/customer research, ensuring new features meet customer and business needs
  • Work closely with key cross-functional stakeholders to ensure the vision aligns with broader company objectives
  • Monitor performance of the team’s initiatives and measure impact of product enhancements
  • Communicate product strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions

What You'll Need:

  • 4+ years of progressive experience in product management or related field, with 2+ years building and managing product teams; E-Commerce experience preferred
  • The ideal candidate will be able to demonstrate a high degree of ownership, customer obsession, the ability to keep up with the pace of E-Commerce, be data driven, think big, see around corners and have the ability to think through complex systems design solutions
  • Experience developing short and long-term product strategy, defining detailed product requirements, prioritizing product road-map, building and leading cross-functional teams, and working at a fast pace to deliver results
  • Strong product management skills with demonstrated complex product launches, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
  • Experience working in an agile software development environment leveraging Scrum; track record of building productive relationships with engineering leadership
  • Candidate must possess a Bachelor’s degree in Computer Science, or related field, or equivalent experience
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
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    • SwiftLanguages
    • jQueryLibraries
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    • AngularJSFrameworks
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    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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