The Technology Support/Systems Administrator provides focused technical support to staff and manages internal software, hardware, 3^rd Party SaaS/cloud platforms, and local networking equipment. They look for ways to improve the user experience by researching, suggesting and implementing best-of-breed and leading solutions primarily for corporate needs, and training staff on how to use them.

Apply if you are…

• Energized about working in a start-up organization building a cloud-native product
• Have a desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare
• Experienced with cloud platforms (primarily Azure), and protecting applications against viruses, spyware, trojans and hacking threats
• Passionate about managing corporate assets and implementing tools for inventory management, security and user provisioning

You should expect to….

• Serve as the lead and escalation point for all aspects of desktop & LAN support
• Proactively monitor corporate systems and respond to alerts
• Administer infrastructure including general security, networking, servers, Windows and OS X desktop environments, messaging systems, laptop hardware, office systems and assigned applications
  • Includes Mobile Device Management (Intune, JAMF)
  • Includes Office 365/ G-Suite Administration
• Manage the troubleshooting and root cause analysis for all local technical issues and those of remote users
• Validate security posture of devices
• Help define corporate technology strategy, architecture, and processes
• Provide videoconferencing and phone system support (Twilio, Zoom, AWS Connect)
• Provision and requisition IT equipment, and support, troubleshoot, repair IT equipment
• Perform on-and off-boarding of employees and contractors, and coordinate with HR/People Ops Team
• Create, add, delete, modify accounts in Active Directory and SaaS applications (Zen Desk, Atlassian Suite, Gitlab)
• Continually assess user needs and requirements
• Develop and maintain helpdesk/support process documentation
• Consistently monitor the ticket queue to ensure all requests are being processed, triaged and resolved

Terrific if you have…  

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 2-5 years of experience working in desktop support and cloud/SaaS operations
• Excellent working knowledge of computer systems, cloud platforms, security, systems administration, VoIP/SIP telephony systems
  • AWS knowledge advantageous
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize and work under pressure
• Firm grasp on IT infrastructure and operations best practices
• Experience managing third party partners and vendors
• Strong ability to write technical documentation, processes, procedures and work flows
• Extensive knowledge of ZenDesk or similar ticketing platform
• Security experience and certifications