Oh Snap!
This job is no longer active - but you can still view the details below.

Technology Support / Systems Administrator

| Greater Boston Area

The Technology Support/Systems Administrator provides focused technical support to staff and manages internal software, hardware, 3rd Party SaaS/cloud platforms, and local networking equipment. They look for ways to improve the user experience by researching, suggesting and implementing best-of-breed and leading solutions primarily for corporate needs, and training staff on how to use them.

Apply if you are…

  • Energized about working in a start-up organization building a cloud-native product
  • Have a desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare
  • Experienced with cloud platforms (primarily Azure), and protecting applications against viruses, spyware, trojans and hacking threats
  • Passionate about managing corporate assets and implementing tools for inventory management, security and user provisioning

You should expect to….

  • Serve as the lead and escalation point for all aspects of desktop & LAN support
  • Proactively monitor corporate systems and respond to alerts
  • Administer infrastructure including general security, networking, servers, Windows and OS X desktop environments, messaging systems, laptop hardware, office systems and assigned applications
    • Includes Mobile Device Management (Intune, JAMF)
    • Includes Office 365/ G-Suite Administration
  • Manage the troubleshooting and root cause analysis for all local technical issues and those of remote users
  • Validate security posture of devices
  • Help define corporate technology strategy, architecture, and processes
  • Provide videoconferencing and phone system support (Twilio, Zoom, AWS Connect)
  • Provision and requisition IT equipment, and support, troubleshoot, repair IT equipment
  • Perform on-and off-boarding of employees and contractors, and coordinate with HR/People Ops Team
  • Create, add, delete, modify accounts in Active Directory and SaaS applications (Zen Desk, Atlassian Suite, Gitlab)
  • Continually assess user needs and requirements
  • Develop and maintain helpdesk/support process documentation
  • Consistently monitor the ticket queue to ensure all requests are being processed, triaged and resolved

Terrific if you have…  

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • 2-5 years of experience working in desktop support and cloud/SaaS operations
  • Excellent working knowledge of computer systems, cloud platforms, security, systems administration, VoIP/SIP telephony systems
    • AWS knowledge advantageous
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize and work under pressure
  • Firm grasp on IT infrastructure and operations best practices
  • Experience managing third party partners and vendors
  • Strong ability to write technical documentation, processes, procedures and work flows
  • Extensive knowledge of ZenDesk or similar ticketing platform
  • Security experience and certifications
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • AWSLanguages
    • TerraformLanguages
    • GitlabLanguages
    • ReactLibraries
    • ReduxLibraries

Location

Up and coming tech area! We are a 5-minute walk from Sullivan Square and have convenient onsite parking. Free access to the on-site gym!

What are Abacus Insights Perks + Benefits

Culture
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
The Abacus office is located in a dog-friendly building.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Abacus Insights13 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Operations
Product
Sales
Design + UX
new
Boston
Developer
new
Boston
Operations
new
Boston
Finance
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Developer
new
Boston
Developer
new
Boston
Sales
new
Boston