Technology Support / Systems Administrator at Abacus Insights

| Greater Boston Area
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The Technology Support/Systems Administrator provides focused technical support to staff and manages internal software, hardware, 3rd Party SaaS/cloud platforms, and local networking equipment. They look for ways to improve the user experience by researching, suggesting and implementing best-of-breed and leading solutions primarily for corporate needs, and training staff on how to use them.

Apply if you are…

  • Energized about working in a start-up organization building a cloud-native product
  • Have a desire to work with a talented team that is motivated to move the needle on some of the most pressing challenges in healthcare
  • Experienced with cloud platforms (primarily Azure), and protecting applications against viruses, spyware, trojans and hacking threats
  • Passionate about managing corporate assets and implementing tools for inventory management, security and user provisioning

You should expect to….

  • Serve as the lead and escalation point for all aspects of desktop & LAN support
  • Proactively monitor corporate systems and respond to alerts
  • Administer infrastructure including general security, networking, servers, Windows and OS X desktop environments, messaging systems, laptop hardware, office systems and assigned applications
    • Includes Mobile Device Management (Intune, JAMF)
    • Includes Office 365/ G-Suite Administration
  • Manage the troubleshooting and root cause analysis for all local technical issues and those of remote users
  • Validate security posture of devices
  • Help define corporate technology strategy, architecture, and processes
  • Provide videoconferencing and phone system support (Twilio, Zoom, AWS Connect)
  • Provision and requisition IT equipment, and support, troubleshoot, repair IT equipment
  • Perform on-and off-boarding of employees and contractors, and coordinate with HR/People Ops Team
  • Create, add, delete, modify accounts in Active Directory and SaaS applications (Zen Desk, Atlassian Suite, Gitlab)
  • Continually assess user needs and requirements
  • Develop and maintain helpdesk/support process documentation
  • Consistently monitor the ticket queue to ensure all requests are being processed, triaged and resolved

Terrific if you have…  

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • 2-5 years of experience working in desktop support and cloud/SaaS operations
  • Excellent working knowledge of computer systems, cloud platforms, security, systems administration, VoIP/SIP telephony systems
    • AWS knowledge advantageous
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize and work under pressure
  • Firm grasp on IT infrastructure and operations best practices
  • Experience managing third party partners and vendors
  • Strong ability to write technical documentation, processes, procedures and work flows
  • Extensive knowledge of ZenDesk or similar ticketing platform
  • Security experience and certifications
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AWSLanguages
    • TerraformLanguages
    • GitlabLanguages
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • MySQLDatabases


In the heart of Boston Financial District. 10/15 Minute walk from both South and North Station. Short walks to historic North End and Faneuil Hall.

An Insider's view of Abacus Insights

How does the company support your career growth?

Career growth is a focal point at Abacus and something that is always promoted at our all hands meetings. It has been tremendously supported at Abacus and preached by leadership through action. Abacus dedicates funds for each department to attend conferences/workshops and travel associated. I haven't seen that much our of earlier stage companies.

Dave Aquilino

Talent Acquisition Manager

How do you make yourself accessible to the rest of the team?

We are a small but growing company, located in 2 cities, have beads working remotely, and some travel a lot. Remaining connected to the team is critical and I use as many of the existing tools possible email, Slack, Zoom, confluence. Our offices are all open plan so accessing me is easy and it is more likely that I will access my team!

Minal Patel


What are Abacus Insights Perks + Benefits

Partners with Nonprofits
Participation in the Wonderfund. A non-profit focused on providing comfort and dignity to children in traumatic situations and enrich childhoods that have been impacted by abuse and neglect.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Abacus employees can contribute up to $2750 annually to their Health Care FSA, and up to $5,000 annually to their Dependent Care FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $12500 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer employees Free on-site garage parking.
Pet Friendly
The Abacus office is located in a dog-friendly building.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
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