Technical Trainer at Mirakl

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Last year, online marketplaces grew at more than twice the rate of overall eCommerce. Why? Because the marketplace model offers organizations the opportunity to thrive in the new digital-first world. Online marketplaces provide customers with an optimum purchasing experience and a wider product assortment by bringing together third-party sellers in a single site.

Mirakl’s mission is simple. We help our clients seize this opportunity by providing the unrivalled technology, expertise, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakl’s recent $555M fundraising values the company over $3.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1700 passionate new Mirakl workers over the next 3 years.

As Mirakl continues to grow, we are committed to staying true to our five core values: get things done, go above & beyond, succeed through expertise, work hard together, and satisfy & empower clients.

More about Mirakl:

  • The industry’s first and most advanced enterprise marketplace SaaS platform at the heart of digital transformation for the world's most forward-thinking organizations;
  • A hypergrowth company with a global presence and close to 600 employees in 14 countries. We have offices in Paris, Boston, Barcelona, Bordeaux, Chicago, London, Munich, New York, and Sydney
  • Enabling over 300 of the world’s most trusted brands including ABB, Astore by AccorHotels, Best Buy Canada, Carrefour, Catch Group, Changi Airport, Darty, Decathlon, The Kroger Co., Leroy Merlin, Madewell, Maisons Du Monde, and Toyota Material Handling with the speed, scale and agility to win in the changing eCommerce landscape.

Your Impact:

To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Technical Trainer.

The Technical Trainer will be responsible for delivering functional and technical training to our system integrators and customers. This role also contributes to content development & maintenance, building certification exams, and delivering platform demonstrations for prospective partners.

What you will do at Mirakl:

  • Develop and maintain deep B2C and B2B product expertise on Mirakl’s Platform. Additionally become an expert on our REST API library and a strong proponent of Mirakl best integration practices. The successful candidate will be a trusted advisor to our partner community for the life of the relationship.
  • Deliver value and satisfaction through public training events helping partners understand the platform and positioning in the eCommerce technical stack.
  • Collaborate with internal stakeholder teams to demonstrate platform functionality to prospect partners.
  • Serve as a platform functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns in the eCommerce technical stack.
  • Conduct enablement sessions on Mirakl’s platform via remote webinars (or in-person where appropriate) to encourage adoption across targeted audiences.

What Mirakl is looking for in a Candidate:

  • Bachelor's degree in Management Information Systems, Computer Science, Business, or Engineering preferred.
  • 3-5 years of experience with technical training or a software consulting type role.
  • Experience with data-interchange exchange formats such as JSON/XML, API clients like Postman (or equivalent), and RESTful APIs.
  • Familiarity with eCommerce workflows is a plus.
  • Previous customer facing experience desired with highly professional communication skills.
  • Strong analytical and creative problem-solving skills.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in bustling Davis Square, close to several fun restaurants, bars, and shops. We are easily accessible by the red line, commuter rail, and buses.

An Insider's view of Mirakl

What's something quirky about your company?

We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

Kamal Kirpalani

Sales

What does your typical day look like?

A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

Sabreena Khan

Director of Seller Recruitment

What are Mirakl Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Coffee & Espresso, tea, and snacks
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
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