Technical Trainer- External

| Somerville
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More than 60% of online businesses have plans to participate in the marketplace platform economy, and for good reason: platform companies are twice as profitable and benefit from more sustainable growth, resilience and agility.
Mirakl’s mission is simple. We help our clients seize this platform opportunity by providing the unrivalled expertise, technology, and partner ecosystem that B2B and B2C organizations need to launch and grow their own online marketplaces. Mirakl’s latest $300M fundraising values Mirakl at $1.5B, and places it among the most dynamic players in eCommerce, globally. With this funding, Mirakl will hire 1,000 passionate new Mirakl workers over the next 3 years. Mirakl is proud to be part of the Next40 and FrenchTech120.As Mirakl continues to grow, we’re committed to staying true to our core values: get things done, go above & beyond, succeed through expertise, work hard together, and satisfy & empower clients.Mirakl is:

  • The leading marketplace SaaS platform, at the heart of digital transformation, for the world's most forward-thinking organizations
  • A hypergrowth company with a global presence, and 350+ employees in 11 countries with offices in Paris, Boston, London, Munich, Barcelona, Stockholm, Bordeaux, Sydney and São Paulo
  • Enabling over 300 of the world’s leading companies including ABB, Astore by AccorHotels, Best Buy Canada, Carrefour, Catch Group, Changi Airport, Darty, Metro, The Kroger Co., Satair, Siemens Mobility, Tetra Pak, and Toyota Material Handling to accelerate their digital transformation with a business model that is adaptive to a changing business landscape

To support this rapid adoption of the marketplace model, and take an active part in our growth, Mirakl is looking for a Technical Trainer.

The Role:

The Technical Trainer will be responsible for delivering functional and technical training to our system integrators (Sis) and Independent Software Vendors (ISVs). In addition, this individual owns curriculum development/maintenance, certification exam expansion, and will deliver platform demonstrations for prospective partners. The role will also require:

  • Develop and maintain deep product expertise on Mirakl’s Platform for B2C and B2B verticals.
  • Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns in the eCommerce technical stack.
  • Collaborate with different internal teams such as Alliances to demonstrate platform functionality to prospect partners and act as a trusted advisor for the entirety of those partner relationships.
  • Deliver Value & Satisfaction through public training events helping partners understand the platform and positioning in the eCommerce technical stack.
  • Conduct enablement sessions on Mirakl’s platform via remote webinars (or in-person where appropriate) to ensure adoption across targeted audiences.

Requirements

  • Bachelor's degree in Management Information Systems, Computer Science, Business, or Engineering preferred.
  • 3-5 years of experience with technical training or a software consulting type role.
  • Experience with data-interchange exchange formats such as JSON/XML, API clients like Postman (or equivalent), and RESTful APIs.
  • Familiarity with eCommerce workflows a plus!
  • Previous customer facing experience desired with highly professional communication skills.
  • Strong analytical and creative problem-solving skills.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in bustling Davis Square, close to several fun bars and restaurants. We are easily accessible by the Red line and buses.

An Insider's view of Mirakl

What's something quirky about your company?

We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

Kamal Kirpalani

VP Sales & GM, Americas

What does your typical day look like?

A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

Sabreena Khan

Team Lead, Seller Recruitment

What are Mirakl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Coffee & Espresso, tea, and snacks
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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