Technical Support Specialist at BitSight Technologies

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Are you passionate about helping others? Do you enjoy ensuring your customers get what they need, and are set up for success?


BitSight is a fast growing SaaS startup that has already established itself as the standard in the security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their vendors, and insurers understand the full extent of the risk they are assuming when underwriting cyber insurance policies. Our easy to understand ratings are integrated into processes at organizations ranging from the Fortune 100 to state universities.


As a Technical Support Specialist your role will be crucial to our customers and internal team success as you help them get their portal, and their Third Party Risk Management program off the ground. 


Your Day Will Include: 

  • Handle internal and customer Service Requests via email. This can include getting a new customer portal setup for Sales, running a script to upload hundreds of vendors to a customer’s account, or helping a new user gain access to the platform. 
  • Document what you learn, and any changes to processes you follow. This helps ensure others learn from your experience and expertise. 
  • Become an expert on the tasks, responsibilities and types of requests you handle. 
  • Recommend process improvements to leadership, so we can look for ways to make the experience easier for our users, and more efficient for the team. 

We are Looking for...

  • Customer First Attitude: Providing a great customer support experience is important. We are looking for someone who cares about the people they are helping and will go the extra mile to help them get what they need.
  • Organized and Detailed Oriented: Many of the processes and tickets you would own are multi-step. We need someone who is organized and detail oriented, ensuring no part of a request is missed. 
  • Be Part of a Team: We are a close knit team across three locations, and focus on being a resource to one another. We are looking for someone to join us!

Desired Qualifications:

  • 1-2 years in a customer facing role
  • Experience in a ticket platform and managing a ticket queue.
  • Strong verbal and written communication skills
  • Enjoys working with software, learning new things and has experience with technology. 
  • Nice to Have: Familiarity with relational databases such as MySQL, Oracle or MS SQL Server

Why Work for Us

  • Be part of a late stage startup that is the standard in the Security Ratings Market.
  • Unlimited PTO
  • Benefits package, including Health, Dental and Vision
  • Join team that is excited to come to work every day
  • We are an Equal Opportunity Employer
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

111 Huntington Ave, Boston, MA 02199

An Insider's view of BitSight Technologies

How would you describe the company’s work-life balance?

"My Days" are company wide days where we're encouraged to not work, and instead simply enjoy our day in whatever manner we choose; I didn't know this existed in a flourishing company and it's refreshing to work for a company that not only cares about your professional well being, but also your personal

Ben Daniels

Sales Development Rep

What are BitSight Technologies Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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