Technical Support Specialist 2
Toast Overview:
Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.
Job Overview:
Toast is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be working with Toast customers to help them with product questions over the phone, and via email and ensure that they are successful after they have launched Toast POS at their restaurant. You will be an important part of the Toast customer service team.
What you will do:
- Learn the Toast POS system and become a product expert
- Responsibilities may include demos, training, and clear communication on how to resolve technical issues
- Help customers make changes to menus, employees, tables, and other parts of the Toast configuration
- Works in conjunction with other Support Teams to resolve a bulk of customer issues.
- Ability to make timely decisions and to commit to action reflective of business objectives and purpose
- Uses sound judgment to make good decisions based on information gathered and analyzed. Considers all pertinent facts and alternatives before deciding on the most appropriate action
Do you have the right ingredients?
- 1-3 year(s) of prior customer support experience
- High School Diploma and/or technical certificate
- Experience in the food service or hospitality is preferred
