Together as defenders united we can successfully reverse the adversary advantage and put an end to cyber attacks.
Boston, MA

Technical Support Engineer - Senior at Cybereason

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About Us

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question “Am I under attack?” proactively, without manual effort.

  • We are the DEFENDERS.
    Cybereason Defense Platform provides unified protection for the endpoint, across the enterprise to everywhere the battle moves. 
    Cybereason Endpoint Detection and Response (EDR) analyzes all activities on the endpoint and across the enterprise in real-time to identify and stop malicious operations.  We are looking for a strong individual that can support our best-in-class XDR platform.
    The individual will have worked on big data platforms, understand end-to-end advanced attack campaigns, and kill chains while possessing extensive knowledge and understanding of a wide range of security products. The individual may have supported SIEM products for an MSSP, manufacture, or end-user in the past. Furthermore, the engineer knows and understands the importance of a fully functional XDR platform.  
    The Senior Support Engineer will be responsible for troubleshooting a wide range of capabilities, from product defects, configuration errors, inbound pipeline ingestion problems, to automatic correlation, and AI tactic and technique mappings. A successful Senior Support Engineer is expected to take escalated cases, troubleshoot issues, and own field problems through to completion. As well as an escalation point, the senior support engine will also be a mentor for the level 1 and level 2 support engineers. In combination, the Senior Support Engineer will also be responsible for the interaction between Google Chronicle and the XDR support team, understanding when an issue needs to be handled internally, versus escalated to Google Chronicle. 
    In this capacity, the Senior Support engine will:
    • Be the XDR support expert, advising customers on 3rd part integration necessary to provide “full coverage”.
    • Support remediation scenarios where plugin support is and is not available
    • Own escalated cases from beginning to end.
    • Be the escalation point, for all unsolved cases.
    • Support advanced kill chain configuration scenarios.
    • Be the escalation liaison between support and Cybereason RND.
    • Open and maintain support cases with Google. 
    • Be the subject matter expert (SME) for Google Chronicle and Elasticsearch.
    • Bachelor’s degree preferred.
    • Minimum 3 years relevant work experience in the XDR/SIEM security domain.
    • At least 2+ years of support experience working on a wide range of security products.
    • Experience working with, within, or developing and implementing SOC and in-house SIEM rules. 
    • Passion for problem-solving: creative, comfortable with ambiguity, and being a change agent.
    • Working knowledge of big data platforms such as Google Chronicle, or Elasticsearch is a must.
    • Certification of big data platforms such as Google Chronicle, Elasticsearch, or Splunk is desirable.
    • Certification in Security/Networking such as CISSP, CISA, or other security-specific vendors/product certifications is desirable.
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Where we are

Copley Square has the best selection of food and bars in the city, as well as being a hub for Boston's famous food trucks.

Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

What are Cybereason Perks + Benefits

Cybereason Benefits Overview

Whether you’re in one of a Cybereason’s beautiful, collaborative offices around the globe or working from home, our people are engaged in a flexible work culture that honors your most productive work environment. Nearly half of all Cybereason employees work remotely, so it’s not just allowed, it’s deeply ingrained into our culture. We are headquartered in the center of the thriving Boston tech community, and offices in Tel Aviv, and Tokyo.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily sync
Open office floor plan
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Our UbU advisory board is in place to hold our organization accountable for DEI initiatives.
Hiring Practices that Promote Diversity
Our talent acquisition team uses non-bias tools in our sourcing and hiring efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Since we are currently working remotely, and we are facing unprecedented times, Cybereason has partnered with the Calm app. Each employee has a free premium subscription.
Retirement & Stock Options Benefits
Roth and Traditional 401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Cybereason currently reimburses its employees up to $50 a month for any exercise membership.
Home Office Stipend for Remote Employees
Cybereason reimburses its employees for home office equipment up to a certain amount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
UbU: Cybereason is solving some of the most complex technology challenges of our time. To fully express their talents, our employees deserve the most open, affirming workplace possible.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

An Insider's view of Cybereason

How would you describe the company’s work-life balance?

Cybereason does an awesome job at making sure each employee takes time for themselves, especially during these trying times. We've had extra company-wide days off, extended long weekends, and even end the day a little early on Fridays for Happy Hour Trivia! I'm very grateful that our senior leaders truly care about our lives outside of Cybereason.


People Operations Generalist

What's the biggest problem your team is solving?

My team works to solve one of the most difficult issues we face today: keeping people and businesses safe in an increasingly digitized world. Knowing that the work we do matters and brings a positive impact to people’s lives is what keeps us focused each and every day.


VP of North America Sales Engineering

How do you empower your team to be more creative?

I believe in both forgiveness over permission and that anyone who makes a mistake immediately gets air cover while success brings them a spotlight. I want people focused on outcomes and finding ways there, not worrying about coloring inside the lines.


Chief Security Officer/President of Cybereason Government
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