InterSystems
Our products have received global industry recognition from Forrester, Gartner and KLAS Research.
Cambridge, MA

Technical Specialist at InterSystems

| Cambridge
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Working within an experienced product support team, the Technical Specialist will be required to perform technical support for InterSystems TrakCare and related products by using technical knowledge and experience to troubleshoot problems escalated by the customer.

 Responsibilities:

  • Support the of InterSystems TrakCare Products in a manner that will follow the methodologies and processes of InterSystems
  • Provide technical support for custom development, troubleshooting and performance analysis i.e. JavaScript, user defined functions, reports, extracts, data migration scripts and conversions routine
  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  • Provide advice and best practices to other teams for technical areas such as networks, configurations, architectures, interfaces design, etc.
  • Monitoring and responding to Technical Team tickets on the iService and JIRA logging systems.
  • If required, will be responsible for participating in on-site technical training, technical implementations and researching new development or report writing 3rd party products such as JReports.

Qualifications:

  • Experience with SQL, JSON and AngularJS
  • Experience with data analysis and database methodologies
  • Be able to design and write technical documents and training materials 
  • Experienced in customer focused support
  • Excellent analytical and problem-solving skills
  • Proven ability to lead and deliver results as required within specific time frames
  • Good presentation and communication skills
  • Ability to work within a team in a cross cultural environment
  • Experience with healthcare systems is preferred

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.


We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

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Where we are

We are next door to MIT and located in Kendall Square, a hub for IT/biotech companies and home to many popular restaurants and cafes.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • ObjectScriptFrameworks
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What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
InterSystems' fitness initiatives include in-office yoga.
Retirement & Stock Options Benefits
401(K)
InterSystems' 401(K) includes a profit-sharing program.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
InterSystems hosts family oriented events frequently.
Vacation & Time Off Benefits
Generous PTO
InterSystems employees receive a minimum of 23 PTO days per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
InterSystems hosts regular company events and outings. Recent events include New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops
Parking
InterSystems offers employees a parking subsidy.
Professional Development Benefits
Job Training & Conferences
InterSystems sponsors onsite, company wide new employee training.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program

An Insider's view of InterSystems

What’s the vibe like in the office?

I’ve found InterSystems a great place to work. I love the company size. It’s big enough to have a global impact, but small enough to maintain a real community feel. Everyone you work with has high standards and is capable of achieving their goals.

Raj

Product Manager - Developer Experience

How do you collaborate with other teams in the company?

I often rely on the collaborative nature of the company to provide my clients and prospects with the best experience possible, combining the skillsets of development, product support, learning services, and other departments to deliver a single, unified network to our clients.

Jess

Sales Engineer

How has your career grown since starting at the company?

InterSystems invests in my strengths and encourages me to take ownership of my career. The supportive culture of excellence made my way forward feel natural. Though I came to the company as a developer, I was quickly put on a leadership track and am now managing a team that won’t stop growing.

Michelle

Development Manager

How do you empower your team to be more creative?

We are a company of curious problem solvers – we love to learn. We foster a culture of ownership of one’s work and a sense of personal responsibility for helping our clients succeed. We maintain a collaborative culture while respecting the individual, embracing unique problem solving styles, and learning from each other.

John

Vice President, Client Services

How does the company support your career growth?

Working at InterSystems has provided me with the opportunity to discover my career path while continuing to learn, grow and succeed. Everyone is committed not only to the success of the individual but the success of the organization which fosters a unified, supportive and engaging environment.

Molly

Content Marketing Specialist

Jobs at InterSystems
22

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Sales Executive, Strategic Accounts

InterSystems
Cambridge
1 day ago
+31
The Sales Executive, Strategic Accounts is responsible for the acquisition of new application and solution partner accounts. These partner accounts are companies that use InterSystems products and/or services within their IT solutions that they bring to market.  These responsibilities include managing all aspects of prospective and existing application and solution partner accounts in order to generate sales revenue and ensure a productive and profitable business relationship.  Key accountabilities are to win new business, and develop long term revenue streams from new customers.

Sales Executive - Financial Services

InterSystems
Remote
1 day ago
+31
The Sales Executive is tasked with managing and developing relationships with new and existing Solutions partners and end user’s delivering technology led solutions to the financial services industry.  This person will possess expert knowledge of the financial services industry in the DACH region and its organizational challenges as well as a strong understanding of technology and where InterSystems products may be applied.  The Sales Executive has the responsibility to identify and nurture application companies and end users that are a good fit for InterSystems partners to deliver technology led solutions to the financial services industry. The successful candidate will have a demonstrable track record of successfully articulating and subsequently selling technology led solutions to financial services organizations through partners. 

Sales Engineer - IoT / Manufacturing / FinServ

InterSystems
Remote
1 day ago
+31
The Sales Engineer will provide guidance in the use of InterSystems' products as they best suit the objectives & requirements of prospects, customers and their markets. InterSystems is constantly growing, the focus is on future growth by providing value-add to customers' solutions and services. The role is wide-ranging and challenging, requiring a mixture of technical architecture and solution-design skills, hands-on coding, presentation skills, sales awareness, business acumen, leadership and evangelism, mentoring and training. This is a customer facing role and requires regular travel across the DACH region.

Software Developer - Data Platforms

InterSystems
Cambridge
1 day ago
+31
The Data Toolset team focuses on supporting the InterSystems IRIS Data Platform’s deep stack, which includes middleware, analytics, visualization, development, and deployment tools. This technology stack is one of our company's major differentiators because it enables customers to capture, share, understand, and act upon their data quickly with less code, fewer system resources, and less maintenance. As a result, this team is especially focused on being responsive to our existing customer base.

Entry Level Software Developer

InterSystems
Cambridge
1 day ago
+31
We have a wide variety of products and opportunities available to entry-level applicants, so the Technical Career Development Program (TCDP) was created as a way to provide recent graduates the opportunity to experience multiple technical roles within our company before committing to a team long-term.

Technology Architect - Data Platforms

InterSystems
Cambridge
1 day ago
+31
Technology Architect with Strong Public/Private Cloud Expertise; High Availability / Disaster Recovery in multi-VM implementations. Technology Architects define deployment configurations so that InterSystems’ products will meet the needs of very large (often regional, national, and international) enterprises. They define the technical architectures that will meet scalability, high availability, disaster recovery and security requirements for mission critical applications. Technology Architects also define procedures and practices for application deployment and system management. They conduct and support benchmarking and other testing to ensure our products meet scalability and high availability goals, and work with development to identify and resolve product issues. They ensure that we learn from customer deployments to continuously improve future configuration designs.

Clinical Product Manager

InterSystems
Cambridge
1 day ago
+31
The Clinical Product Manager utilizes health domain knowledge and health IT application experience to participate in defining and executing HealthShare product direction – from deeply understanding customers’ clinical and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems completely, quickly, and effectively. 

Senior Advisor Life Sciences

InterSystems
Cambridge
1 day ago
+31
We are seeking an enterperanial global evangelist and market strategist to guide our growing Life Sciences business. Your experience with real world evidence, life sciences operations and market access will inform and empower InterSystems product, sales and market strategy. You will be based in Cambridge, MA, and you’ll work closely with sales, product management, marketing, and our customers to drive business growth around the world.

Integration Specialist

InterSystems
Cambridge
2 days ago
+31
The Integration Specialist is part of a team delivering managed solutions using the InterSystems HealthShare platform, and is responsible to integrate healthcare systems, including but not limited to Electronic Health Records, Health Information Exchanges, Payer systems, and State Pharmacy Registries.  The Integration Specialist works with customer teams and InterSystems services teams to design, build, test, deploy, and troubleshoot interfaces needed to provide reliable and robust end to end solutions.  Experience with healthcare messaging standards is essential and working knowledge of healthcare treatment, management, and payer systems is desired.

Solution Architect

InterSystems
Remote
2 days ago
+31
The successful candidate will be responsible for delivering highly complex technical tasks required to assure the successful implementation of HealthShare solutions and IRIS4Health in the DACH region.  This is an excellent opportunity to join a technical Healthcare team, with a number of exciting and innovative projects, providing a solution and a platform to build substantial and complex healthcare solutions that will deliver real benefit to healthcare institutions in the DACH region. You will be joining a team, with the opportunity to shape the success of this division and help define the strategy of a HealthShare and IRIS4Health.

UI Developer

InterSystems
Cambridge
2 days ago
+31
We are seeking a talented UI developer to join our technology team. The ideal candidate should be proficient with HTML5, CSS3, and JavaScript, along with the latest related frameworks, CSS preprocessors, and best practices. Strong software design and development skills are required, with a focus on delivering high quality, enterprise-level solutions.

Software Developer - HealthShare

InterSystems
Cambridge
2 days ago
+31
We are seeking software developers with expertise in middleware and data management services for web-based applications.  Knowledge of healthcare data protocols and interchange formats (e.g. HL7, IHE) is preferred.  Equivalent expertise in financial data exchange would also be applicable.  Strong software design and development skills are required, with a focus on delivering high quality, enterprise-level solutions.

Software Developer - TrakCare

InterSystems
Cambridge
2 days ago
+31
We are seeking full stack software developers with expertise in high transaction-volume web-applications. Experience or interest in healthcare is preferred. Strong software design and development skills are required, with a focus on delivering high-quality, enterprise-level solutions. You are encouraged to apply if you enjoy solving complex technical challenges.

DevOps Engineer - InterSystems Cloud

InterSystems
Cambridge
2 days ago
+31
As an InterSystems DevOps Engineer you will be a part of a team building and operating high performance, distributed, secure and highly available SaaS solutions on AWS and Azure cloud platforms. In depth understanding of fundamental cloud services such as EC2, EBS, S3 and VPC and fluency with deployment tools such as CloudFormation, ARM templates or Terraform and CI/CD methodology is required.

Senior Security Architect

InterSystems
Cambridge
4 days ago
+31
Design, architect, build and implement enterprise-class security as it pertains to InterSystems products. Use programming languages and technologies to write code that supports the integration of crypto-technologies into InterSystems products. Thorough familiarity with industry standards and practices for secure coding are essential to the role. Identify and communicate current and emerging security threats, including those in distributed computing environments, cloud-based solutions, and virtual machines. Architect solutions to mitigate security threats identified. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements.

Campus Recruiter

InterSystems
Cambridge
4 days ago
+31
InterSystems, a software company located in Kendall Square, needs an experienced Campus Recruiter to lead and grow an already established campus recruiting program. You would be the primary member of the Recruitment team responsible for the oversight of campus recruiting efforts including intern hiring, planning and execution of our Technical Career Development Program, and directing team efforts for the fall recruitment and hiring season.

HealthShare Development Intern

InterSystems
Cambridge
5 days ago
+31
This project will investigate open-source FHIR Testing tools, such as Inferno and Crucible, with a goal of generating automated tests and running those tests as part of our FHIR development process.  Desirable skills for this project include familiarity with JSON, Node or Python, the use of REST APIs, and the use of Docker containers. *This is a micro-internship taking place January 4th-January 29th.

Project Manager

InterSystems
Cambridge
1 week ago
+31
The Project Manager role will be accountable for the overall success of the implementation. They will be responsible for overall project strategy, defining roles and responsibilities across the multiple organizations and people involved. They will coordinate all steps and tasks in the project, ensuring on-time completion of all aspects, and eventual go-live and customer value achievement. They will be responsible for the quality of implementation. They will also be responsible for ensuring the project is completed cost effectively.

Technical Specialist

InterSystems
Cambridge
1 week ago
+31
Working within an experienced product support team, the Technical Specialist will be required to perform technical support for InterSystems TrakCare and related products by using technical knowledge and experience to troubleshoot problems escalated by the customer.

Product Manager

InterSystems
Cambridge
1 week ago
+31
The Product Manager takes a lead role in defining and executing HealthShare product direction – from deeply understanding customers’ clinical and strategic problems to envisioning and designing highly usable solutions that help those customers solve those problems completely, quickly, and effectively. The Product Manager produces product requirements and use cases, and joins with software developers and others in building prototypes and complete solutions. The Product Manager is the subject matter expert for a domain area and, as such, works with and effectively communicates with developers, implementation staff and customers in order to understand new product needs, requirements, and innovative directions for the HealthShare solution moving into the future.

Operations Specialist

InterSystems
Cambridge
1 week ago
We are looking to employ an Operations Specialist to join our Professional Services Team based in Cambridge.  The Operations Specialist is responsible for running the day to day activities of the operations customers and ensuring that appropriate and agreed service levels are achieved.   The Operations Specialist will work cohesively with the Professional Services, Managed Services, Product Management and Development teams in the US to provide leading edge operational services.

National Account Executive

InterSystems
Cambridge
1 week ago
 InterSystems is the power behind what matters, and the engine behind the world's most important applications. Over 300 million patients depend on our healthcare software products. In financial services, nearly $2 trillion in assets are governed by InterSystems-based risk and compliance applications. With great products, and brilliant people, what we do, matters.   InterSystems HealthShare is a powerful, flexible health informatics platform that