Team Assistant, Customer Success
Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:
- The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
- A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo
- A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
- Enabling over 200 of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more
- True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together
Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Team Assistant.
This Team Assistant will provide high-level program and project management, administrative, and operational support to the Customer Success Team in order to help the team meet and exceed their goals.
Job Responsibilities:
- Coordinate calendars and schedule relevant meetings and travel arrangements
- Implement operational improvements, working with the team to execute best practices in structuring an efficient workflow
- Work closely and effectively with Customer Success leaders to keep them well informed of upcoming commitments, responsibilities and follow up as necessary
- Prepare and submit expense reports on behalf of the EVP of Customer Success
- Type, revise, edit, and proofread various documents
- Coordinate planning and logistics for internal and external events
- Work on ad hoc projects and requests as they arise
Requirements
- 0-2 years of Administrative or Coordinator experience, preferably with a growing organization
- BA/BS degree preferred
- Advanced knowledge of MS Word, Excel, PowerPoint, and Google Calendar is required Experience with Adobe Acrobat is preferred
- Excellent organization, time management and scheduling skills; strong attention to detail
- Ability to manage multiple work streams with rapidly changing priorities
- Ability to problem solve and anticipate needs of managers