Team Assistant, Customer Success

| Greater Boston Area

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
  • Enabling over 200 of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Team Assistant.

This Team Assistant will provide high-level program and project management, administrative, and operational support to the Customer Success Team in order to help the team meet and exceed their goals.

Job Responsibilities:

  • Coordinate calendars and schedule relevant meetings and travel arrangements
  • Implement operational improvements, working with the team to execute best practices in structuring an efficient workflow
  • Work closely and effectively with Customer Success leaders to keep them well informed of upcoming commitments, responsibilities and follow up as necessary
  • Prepare and submit expense reports on behalf of the EVP of Customer Success
  • Type, revise, edit, and proofread various documents
  • Coordinate planning and logistics for internal and external events
  • Work on ad hoc projects and requests as they arise

Requirements

  • 0-2 years of Administrative or Coordinator experience, preferably with a growing organization
  • BA/BS degree preferred
  • Advanced knowledge of MS Word, Excel, PowerPoint, and Google Calendar is required Experience with Adobe Acrobat is preferred
  • Excellent organization, time management and scheduling skills; strong attention to detail
  • Ability to manage multiple work streams with rapidly changing priorities
  • Ability to problem solve and anticipate needs of managers
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

100 Dover Street, Somerville, MA 02144

What are Mirakl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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