Support Coordinator at Acquia

| Greater Boston Area
Sorry, this job was removed at 11:01 a.m. (EST) on Saturday, March 14, 2020
Find out who's hiring in Boston.
See all Operations jobs in Boston
Apply now

Manager: John Orlandella

Recruiter: Maureen Lawson

Referral Bonus: $1,000


Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Support Coordinators:

  • Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains.
  • Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need.
  • Create and implement communications to meet the technical needs of a global audience.

Requirements:

  • Passion for the web, open-source, and for helping others.
  • Strong written and verbal communications skills are paramount.
  • Curiosity.
  • Customer service or customer engagement experience.
  • Experience in site development and/or PHP development and demonstrable Drupal skills a plus.
  • An understanding of the LAMP stack and Bash a plus.
  • Project management experience a plus.
  • Bachelor's degree preferred.


Why Acquia Support?

  • We're not a call center. Acquia is looking for talented problem-solvers with strong verbal and written communications skills. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving the latest in Cloud technology. 
  • A genuinely fun place to work. We're a tight-knit team where positive energy and opportunities abound to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences. At the same time, we have an actual flag. Does your current job come with its own banner?!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.


Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

Location

Acquia is in the Financial District near Faneuil Hall and Post Office Square with tons of great restaurants and fun after-work venues to choose from!

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
More Jobs at Acquia47 open jobs
All Jobs
Finance
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Boston
Developer
new
Boston
Product
new
Boston
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Sales
new
Remote
Finance
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Developer
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Content
new
Boston
Sales
new
Boston
Developer
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Sales
new
Boston
Operations
new
Boston
Developer
new
Boston
Apply now
Save jobView Acquia's full profileSee more Acquia jobs