A bit about us:

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

A bit more about this role:

Our Support Contractors provide front line tech support for Devoted employees.

You’ll make sure our computers and software never stand between Devoted staff and getting the job done.

You will troubleshoot systems, manage accounts and users, and keep our member data safe.

This will be a 2 month engagement with the possibility of extension and conversion to a full time role.

Responsibilities will include:

• Day-to-day troubleshooting with Chromebooks, wifi hotspots, and multi-factor authentication
• Assisting users with Google productivity apps
• Debugging video conference call quality

Attributes to success:

• You are a great communicator, out loud and in writing. This might look like clear and concise messages in Slack or a two-page user guide. Talking with all types of people energizes you, whether it’s explaining how technical things work or helping someone discover a new G Suite feature that makes their lives easier.
• You’re a skilled problem solver. You can figure out why someone’s multi-factor login isn’t working, or help them set up a wifi hotspot.
• You work well in a busy environment, prioritizing so the right work gets done and following complex problems through to the end.

Desired skills and experience:

• Past experience providing tech support, especially over the phone
• You have a non-traditional career path that includes substantial experience with the skills above

Find more tech jobs at Devoted here.