Supervisor, Partner Operations
ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $22 billion market. Our 2.5M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management. we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.
ezDispatch is the latest addition to ezCater’s products that help restaurant operators grow their catering business. Restaurants can choose to use ezDispatch “on demand” to book delivery on a per-order basis or can automatically rely on ezDispatch for every ezCater order.
This ezDispatch Supervisor position will be an integral part of our Delivery Operations Team. The supervisor will work to ensure consistent adherence to procedures among the staff and will work to propose process and operational improvement suggestions. The success of the position requires managing and developing the team and documenting and improving all processes and procedures, as well as communicating needs and recommendations to higher management.
In addition, we are looking for someone who will embrace and embody our culture of Insane Helpfulness, Transparency, and a Work Hard/Play Hard mentality. If you love to work hard as a team, find technological solutions for partner problems, and end the day with a Nerf gun fight, you are exactly what we are looking for.
As an ezDispatch Supervisor, you’d be responsible for:
- Managing a team of ezDispatch service representatives.
- Be available to affect the entirety of the team's operations by motivating, developing, and encouraging team members through positive communication and feedback and meeting once a week with your team and each individual on your team.
- Work to maintain the highest quality standards across the team through regular quality management initiatives.
- Recruit new staff and schedule existing staff to meet service level objectives.
- Work with senior team members on new hire training program initiatives and assess needs for re-training, including development and maintenance of training materials.
- Complete/assist with department projects as assigned by your Manager.
What you should bring to the table:
- 2-3 years of supervisory experience
- Ability to develop multiple direct reports, give actionable, thoughtful feedback in real time, and engage employees on a large customer service team.
- Excellent verbal and written communication skills.
- A passion for innovation and constantly trying new things - and the curiosity and metrics driven attitude to track everything you do.
- An insanely helpful attitude.
What you’ll get from us:
Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized RTD pass, an awesome office right in downtown Denver, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.