Sr. Support Business Analyst

| Greater Boston Area
Apply now

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

Sr. Support Business Analyst will play integral role in our Customer Success Support Operations team. This person will serve as a trusted business partner to the Toast Customer 

Support leadership team. This role will play an integral part in the CS operations function focusing on operational reporting, financial modeling and forecasting, management reporting, financial analytics and business improvement initiatives. The right candidate for this role will demonstrate strong collaboration skills, financial aptitude, excellent business intuition, and the capability to work at multiple levels, while still focusing on the day-to-day operational details. We are looking for a highly motivated, energetic candidate who will care about our customer’s success and have fun doing it!

About this roll*: 

  • Serves as a key member of the CS Operations team focused on our Support team, developing standard and advanced business and operational models to help our Support team scale and drive efficiencies 
  • Partner with key stakeholders and business leaders to provide strategic business insights and recommendations driven from your analysis
  • Drive monthly, quarterly and annual cadence reporting with the Support leadership team to review results, identify and explain variances versus forecast and budget, mitigate risks, and capitalize on opportunities
  • Collaborate with Support Leadership to maintain departmental reporting metrics, calculate and review cost structures, develop resource capacity models as well as other key business inputs and drivers - helping us understand, measure and drive productivity
  • Manage OKR and OKR achievement reporting for the Support organization
  • Conduct ad-hoc analysis to understand the financial ramifications of potential business and operational decisions
  • Help identify and drive efficient, consistent systems and processes, leveraging best practices and benchmarking where possible
  • Partner closely with the Toast financial teams to support corporate initiatives

 

Do you have the right ingredients*

  • A highly quantitative problem solver who loves to dig into different kinds of data, develop business insights based on that data and can confidently communicate their findings to key stakeholders
  • Previous experience serving as a key Business Partner to a Customer Support leadership team (VPs, SVPs)
  • Extensive experience building business financial and operational models, and analyzing large data sets; expert Excel skills
  • Strong communication skills; ability to distill complex analyses into structured outputs and present to all levels of management
  • Highly organized, independent, and self-motivated
  • Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment
  • Strong ability to plan and manage numerous processes, people and projects simultaneously
  • Ability to read and write SQL
  • Experience with Snowflake and building interactive dashboards in tools such as Looker, Tableau, Domo, SiSense, etc.
  • Strong systems skills with experience in cloud-based ERP/Financial System with preference towards SalesForce and NetSuite
  • Work experience in a high growth tech or SaaS company
  • Experience and knowledge of statistical modeling techniques a plus

*Bread puns encouraged but not required

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
More Jobs at Toast147 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Developer
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Finance
new
Boston
Sales
new
Boston
Sales
new
Boston
Product
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Finance
new
Boston
Finance
new
Boston
Developer
new
Boston
Sales
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Finance
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Design + UX
new
Boston
Product
new
Boston
Marketing
new
Boston
Developer
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Developer
new
Boston
Developer
new
Boston
Finance
new
Boston
Developer
new
Boston
Finance
new
Boston
HR
new
Boston
Internships
new
Boston
Developer
new
Boston
Marketing
new
Boston
Operations
new
Boston
Operations
new
Boston
HR
new
Boston
Project Mgmt
new
Boston
HR
new
Boston
Developer
new
Boston
Developer
new
Boston
Operations
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Product
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Developer
new
Boston
Data + Analytics
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Sales
new
Boston
Data + Analytics
new
Boston
Finance
new
Boston
Project Mgmt
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Data + Analytics
new
Boston
Operations
new
Boston
Product
new
Boston
Operations
new
Boston
Operations
new
Boston
Design + UX
new
Boston
Operations
new
Boston
Operations
new
Boston
Marketing
new
Boston
Developer
new
Boston
Developer
new
Boston
Finance
new
Boston
Sales
new
Boston
Sales
new
Boston
Apply now
Save job
loading ...
Emailed
View Toast's full profileSee more Toast jobs