Solutions Consultant
As a Solutions Consultant at SmartBear Software, you will develop a business value, vision roadmap and adoption plan for the SmartBear customer that is measured and executed against, Post Sale. You will serve as a consultant for various transformations around software development and testing, creating scope for delivery of implementation packages to customers and partner teams evolving and scaling SmartBear platforms.
SmartBear is scaling its Customer Success team due to massive market demand and hiring top talent, as we experience unprecedented growth and global expansion.
Responsibilities
- Develop a business value and vision roadmap (adoption and implementation plan) executed against in Pre- and Post-Sales motions, educate internal stakeholders, customers and Partners teams on customer execution
- Design a SmartBear Center of Excellence “COE” around Behavior Driven Development (BDD), Continuous Integration & Delivery (CI-CD), Traditional QA to a Dev Ops model or Agile and how these market trends align with SmartBear products for the API Market
- Deliver a “COE” concepts in packages for our identified relevant customers and partner teams
- Collaborate with all departments within SmartBear to drive Transformation, Strategy and Product Roadmap needs to the customer
- Understand the use cases with regards to digital transformation goals and develop SmartBear business value for customers and partners, guiding customers through various transformations
- Closely collaborate with Sales and Customer Success Managers to expand and adopt the footprint within existing customers
- Understand digital transformation goals to develop business value analysis with real ROI
Key Skills:
- Strong understanding of digital and technology trends; DevOps, Agile and Continuous Testing Methodologies and have a passion to stay current with technology trends
- Thought Leadership with a proven customer engagement track record
- Ability to consult with customers remotely or onsite (if needed) at the business operation and technical levels
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills
- Strong analytical and problem-solving abilities
- 5-7 years of Test Market experience
SmartBear Is A Destination Employer - Voted by Glassdoor as one of the "Best Places to Work", Named to Boston Globe’s “Top Places To Work”, and VentureFizz calls us one of “One of The Hottest Companies in Boston”. · Invest In Our Employees – We care about the success of our employees and provide guidance and tools to help them grow their careers and succeed. We seek to continuously learn and evolve and strive to be the company of choice. · Open and Collaborative Environment – We have an inclusive, creative, passionate, fun and successful environment. · Award Winning Technology – SmartBear is a market leader and has won numerous, prestigious industry awards for its software solutions, including “Top Innovator and Leader In Software Development”. · Invested Leadership Team - Our leadership team has a proven record of success, is passionate about the success of the employees and company and focused on supporting the sales organization. · Unbelievable Offices – We are in a new, state-of-the-art building, on the waterfront, with an modern layout and a giant kitchen and eating area. We have an open floor plan and an abundance of conference rooms. The office is centered on the “Bear Cave”, for impromptu collaboration, company gatherings, monthly drinks, wine tastings and industry Meetups and events. We’ve also left space for fun with a ping-pong table, putting green, bean bag toss and other ways to have a quick break during the day. · Ideal Location - We are located at Assembly Row, which is the new, hot, technology company destination, with great water views, restaurants, cafes, bars, shopping, movie complex, bike and running paths and is easily accessible by mass transportation. · Great Perks – We offer competitive salaries, top of the line benefits, ample vacation, 401(k) match, great eats – breakfast, lunches, coffee (regular, gourmet, espresso, lattes), drinks, healthy and sweet snacks and a constant flow of popcorn from a retro movie theater machine. · Community Service and Philanthropy - SmartBear is committed to giving back to the community. We offer employees a day off to serve the cause of their choice or work in teams to support an organization. SmartBear also contributes time and donates to meaningful organizations, such as aiding at-risk children and combating homelessness. · Thought Leader and Innovator – SmartBear strives to be a thought leader and innovator in the technology industry. We frequently support Meetups, are a member of Women In Technology, MassTLC and other premier organizations.