Software Configuration Specialist

| Greater Boston Area

This is an exciting opportunity for those with some technical experience or are looking to break into the technical product support field. This position is located in our corporate headquarters in Boston, Massachusetts.

 

If you thrive in a dynamic work environment and enjoy the excitement of constant change, this is the role for you! Reporting to the Customer Success function, this position plays a central role in providing technical support across multiple Toast products with a focus on integrations. This position works closely with Product Management, Engineering, and Sales. The ideal candidate will become a key team member responsible for managing relationships with new and existing partners and customers. You will manage escalated and advance post-sales technical and application support requests for customers who are using the Toast Integrations (including Toast APIs). Based on the support ticket trends you have identified, you will also work with development teams to influence product direction as well as work with the Sales team to create and maintain strong relationships with key customers and partners.

 

Role Description:

  • Become an expert in the Toast POS menu and all modules associated with it including (but not limited to) online ordering, inventory, and kiosk.
  • Perform review with customer to drive their menu to completion.
  • Train customer on menu process and best practices
  • Perform basic menu troubleshooting of integration issues by becoming proficient in navigation of Toast system.

Qualifications:

  • Bachelor’s degree or equivalent experience
  • Excellent communication skills through phone, in-person, and writing
  • Ability to problem solve / troubleshoot in a timely manner
  • Adaptability and strong work ethic
  • Demonstrate attention to detail and strong organization skills
  • Ability to work well under pressure and maintain a positive attitude
  • Ability to work scheduled shifts including day and evening

Preferred:

  • Working knowledge of point of sale systems
  • Applicable industry experience
  • Basic knowledge of Excel and Microsoft Office tools
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

What does your typical day look like?

Most mornings I take a second stab at a problem from the day before. With a good night of sleep I can look at things in a new light. If I’m still blocked, I’ll pair with someone after lunch. I love pairing with my teammates. Each of them offer something different and there are no egos on the table which creates an amazing learning environment.

Lisa Pan

Software Engineer

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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