Software Configuration Specialist
This is an exciting opportunity for those with some technical experience or are looking to break into the technical product support field. This position is located in our corporate headquarters in Boston, Massachusetts.
If you thrive in a dynamic work environment and enjoy the excitement of constant change, this is the role for you! Reporting to the Customer Success function, this position plays a central role in providing technical support across multiple Toast products with a focus on integrations. This position works closely with Product Management, Engineering, and Sales. The ideal candidate will become a key team member responsible for managing relationships with new and existing partners and customers. You will manage escalated and advance post-sales technical and application support requests for customers who are using the Toast Integrations (including Toast APIs). Based on the support ticket trends you have identified, you will also work with development teams to influence product direction as well as work with the Sales team to create and maintain strong relationships with key customers and partners.
- Become an expert in the Toast POS menu and all modules associated with it including (but not limited to) online ordering, inventory, and kiosk.
- Perform review with customer to drive their menu to completion.
- Train customer on menu process and best practices
- Perform basic menu troubleshooting of integration issues by becoming proficient in navigation of Toast system.
- Bachelor’s degree or equivalent experience
- Excellent communication skills through phone, in-person, and writing
- Ability to problem solve / troubleshoot in a timely manner
- Adaptability and strong work ethic
- Demonstrate attention to detail and strong organization skills
- Ability to work well under pressure and maintain a positive attitude
- Ability to work scheduled shifts including day and evening
- Working knowledge of point of sale systems
- Applicable industry experience
- Basic knowledge of Excel and Microsoft Office tools