Want to join a team of passionate individuals who are excited to work at the intersection of commerce and digital technology? Come join our team in our Boston-based office, which works to support the global roll-out of a new digital commerce experience across multiple ASICS brands.

ASICS Global Digital Commerce is seeking a Site Operations Manager, reporting to the Sr. Manager, Site Operations, Global Digital Commerce. You will play a pivotal role in ensuring that our customers have an outstanding experience when interacting with the brand through our direct sites. You will ensure that your regional partners have the platform tools & ability to operate to deliver against target KPIs, customer experience goals, and business plans. You will be a critical member of the Global Digital Commerce team and drive strong partnerships with regional stakeholders. You will provide support to our regional business teams on platform capabilities, merchandising, content deployment, and new/existing on-site features. You will serve as a subject matter expert and assist in ASICS Global replatforming efforts to Salesforce Commerce Cloud, defining business requirements, training plans, and pre- and post-launch support. 

You’ll lead the definition of business needs and vision for our platform roadmap, bringing ecommerce industry awareness, passion for new and emerging consumer experience and technology trends and a customer centric approach to your work.

You’ll partner with the Global Digital Commerce leadership team to define and prioritize our ecommerce platform capabilities roadmap and partner with our technology delivery team to bring new features and functionality to market.

Responsibilities

Site Operations:

• Lead efforts to bring new products live on Company websites globally.

• Oversee & assist in the setup, testing, and deployment of site content and promotions.

• Lead the global catalog structure and related PIM capabilities.

• Partner with UX and content production teams to bring brand campaigns, initiatives, and commerce optimization projects online including serving as the enablement lead on A/B testing.

• Manage global and regional merchandising and marketing stakeholders to organize and prioritize site content as it relates to campaign & product launches at the time of a site re-platform/re-launch.

• Execute content requests on the homepage, landing pages, product list pages, product display pages, and utility pages in the platform CMS.

Training & Support:

• Build and implement training and documentation on business processes for global ecommerce platform tools.

• Onboard and train team members across the digital commerce team on platform tools and capabilities.

• Leverage internal and external subject matter experts to help our business teams optimize platform adoption.

Troubleshooting and Issue Resolution:

• Define, lead, and optimize business process for production-support in partnership with technology counterparts.

• Troubleshoot and resolve data quality issues through platform tools.

• Partner with Technology Production Support team to flag, monitor, communicate status of and resolve production-related issues.

• Be the key point of contact for global and regional stakeholders for all aspects and questions relating, but not limited to, product catalogs, PIM functionalities, site content, CMS functionalities, and general storefront management.

Requirements

• Minimum 4-5 years of experience in eCommerce; retail-industry preferred

• Preferred expertise with Salesforce Commerce Cloud

• Preferred experience with content management systems

• Preferred experience with product information management systems

• Knowledge of consumer journey and site conversion optimization practices

• Familiarity of Project Management Ticketing System: JIRA, Confluence, or similar products

• Experience working in an Agile Development environment

• Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior managers

• Ability to prioritize multiple projects and tasks, and reliably meet deadlines

• Flexible and able to adapt quickly to new priorities

• Detail orientation and intrinsic passion toward site success and high quality delivery

• Outstanding team player and positive attitude

• Strong sense of ownership and accountability

• Logical reasoning, troubleshooting and creative problem solving skills

• Demonstrated attention to detail and process excellence

ASICS Digital is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.