ServiceNow Administrator at Toast

| Greater Boston Area
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We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

Job Overview:

The ServiceNow Administrator administers, supports and maintains Toast's ServiceNow platform and users. The ServiceNow Administrator will be responsible for maintaining and developing the ServiceNow platform and external integrations and function as a key contributor to many high value business initiatives for Toast. They will work closely with the IT and other internal teams to ensure the highest level of data accuracy. The ServiceNow Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of Toast’s ServiceNow implementation to the organization.

As a ServiceNow Administrator you will:

  • Maintain the ServiceNow application and other related 3rd party business applications for internal users
  • Develop, test and deploy customizations, custom objects, third party tools / applications and new ServiceNow functionality based on evolving business needs
  • Creates ServiceNow reports and dashboards using the native reporting module and Performance Analytics.
  • Design, implement, and maintain configurations and customizations of ServiceNow to meet evolving needs
  • Design, implement, and maintain 3rd party software connections and integrations to ServiceNow to support various business needs
  • Creates and configures Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs/UCs; including advanced scripting of each.
  • Provide internal, ongoing system/technical support to ServiceNow users, including training
  • Monitor end-user usage of systems and track performance and ensure external integrations comply with governance limits
  • Provide front line support with regards to all aspects of ServiceNow and data integrity
  • Develop, document and implement policies, procedures and guidelines to ensure data integrity, change protocols, customization, usage etc
  • Identify, evaluate and recommend other key technologies required to support and improve the business process centered on the ServiceNow platform
  • Responsible for the change management and release process of ServiceNow
  • Provide a quality and timely communication regarding system status
  • Maintain up-to-date knowledge of ServiceNow functionality, customization and integration

Do you have the right ingredients?

  • Bachelor’s Degree in Computer Science, Engineering, Mathematics or a related field.
  • 3+ years of hands on experience with ServiceNow administration, configuration and 3rd party integrations in complex environments
  • Administrator-level knowledge of roles, permissions, custom objects, scripting, workflows, reports and dashboards
  • Proficient in front-end web development languages, including JavaScript, AngularJS, HTML, and CSS
  • A strong understanding of business processes and requirements
  • Strong analytical and problem solving skills
  • Strong written and verbal communication skills
  • Ability to work collaboratively with cross-functional teams
  • Exceptional saved search and report building skills
  • Excellent version control, QA skills and attention to detail

Bonus ingredients (a pinch of salt):

  • 1+ years working on an Agile SCRUM or Kanban team
  • Understanding of the ITIL framework.
  • ServiceNow Certified Administrator
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it
Watch

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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