Senior Manager, Sales and Customer Success Operations

EnerNOC is rapidly growing its sales, both in volume and in complexity of deals. The market is responding well to our Energy as a Service model. Through this, EnerNOC is transforming the energy and power economy. Fortune has ranked EnerNOC, as part of the Enel Group, #20 in its list of companies that change the world.

There is a tremendous opportunity for the right person to ensure our operations nimbly and effectively allow us to capture this market opportunity and deliver success for our customers. This critical and challenging position will lead a high-performing, experienced operations team charged with ensuring the effectiveness and efficiency of our Advisory Solutions Sales and Customer Success teams. Success will require supporting our customer-facing teams seamlessly across pre- and post-sales efforts. It also requires distilling the complexity of the operations behind our multiple solution offerings so that it is simple for customers to do business with us across one or more of our offerings.

Key Responsibilities:

• Guide and lead a high-performing Sales and Customer Success Operations team
• Ensure transactional support of high-quality for our Sales and Customer Success teams so they efficiently serve our customers’ needs
• Ensure alignment across business functions so our contracting supports timely sales, effective service delivery, accurate invoicing and profitable customers
• Lead development of tools and systems to enhance sales and renewal processes, managing a roadmap with IT and ensuring on-time and successful implementation
• Provide repeatable and bespoke intelligence to the Sales and Customer Success teams to manage their performance
• Develop processes for management of sales and customer success operations to allow us to rapidly scale and serve customers seamlessly across solution offerings

Requirements:

• BA/BS degree, business or technical degree
• 8+ years of experience in operations, go-to-market functions and/or customer-facing roles
• Demonstrated strong people management experience
• Proven ability to establish credibility and build confidence quickly with all levels of customer and internal decision makers, influencers, and stakeholders
• Strong verbal and written communication and presentation skills; exceptional listening skills
• Well organized; manages multiple projects and relationships simultaneously
• Works well under pressure – managing customer expectations, time constraints and competitive situations
• Experience with Salesforce.com, Excel and PowerPoint
• Interest in our mission of transforming the energy and power economy