Toast Overview: 

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.

Job Summary:

As Senior Manager, Contractor Relations for Toast, Inc, you will play a key role in leading the build and management of our contractor network. Translating departmental strategies into tactical actions and initiatives that will enable our Contractor Network to deliver consistent, high-quality service throughout the US. You will be working in an energetic, fast-paced team environment where excellence is the norm.

Job Responsibilities:

• Implement a targeted recruitment strategy to fortify weaker performing markets and expand into new geographies based on business need
• As primary contact provide all necessary support for contractor network, serving as liaison for all billing and operational process inquiries
• Accountable for the overall quality and capacity of the Toast Contractor Network
• Work closely with key stakeholders to build strong strategic partnerships with Contractors in key markets
• Utilize data to ensure contractors meet all performance and quality SLA’s. Ensure appropriate capacity coverage to maximize business productivity/utilization and a seamless customer experience
• Conduct contractor performance reviews that facilitate behavior change within the Contractor Network to ensure progress is made where needed
• Manage the daily workflow of the Contractor management team
• Serve as a key partner in the negotiation of Contracts
• Develop targeted performance improvement plans that address capacity and performance issues

Experience/Qualification:

• Bachelor’s Degree
• Minimum five (5) years’ prior Contractor/ Vendor /Affiliate Relations experience required
• Strong account management background
• Strong leadership skills, negotiating skills, and relationship-building skills a must
• 3 – 5 years’ management experience required
• Excellent written and verbal communication skills
• Maintain excellent relations with cross-functional teams
• 25% travel required