The Senior Manager, Business Operations helps drive greater visibility, alignment, and focus in TripAdvisor’s global sales organization by managing the sales forecast and planning processes. 

TripAdvisor Business Operations sits within the global Hotel Sales organization. A core function of the team is to provide the business with near- and long-term visibility into sales performance and potential. This high-impact role owns the global sales forecasting process, the annual sales planning process, and key diagnostic analyses that answer the “why?” behind the “what?”. 

The right candidate will thrive in a highly-visible individual contributor role by both “owning the model” and framing the model output (a sales forecast, a planning scenario, an analysis) in business terms for senior business stakeholders. This leader will articulate and implement a vision for more predictable revenue growth and greater understanding and command of key growth levers. 

What You Will Do:

• Sales Forecasting:
  • Build and own a best-in-class global sales forecasting process for TripAdvisor’s hotel business unit, including business processes and systems that produce an accurate, timely, actionable forecast for Sales and Finance leadership
  • Shift TripAdvisor’s focus from creating the forecast to understanding and acting on the forecast (identifying business risks, highlighting opportunities, etc.)
• Sales Planning:
  • Manage Sales involvement in the cross-functional sales planning process, ensuring that plan inputs are grounded in data and align with business goals
  • Segment and analyze our target market(s), size opportunities, and understand productivity drivers (team composition, pricing, retention, etc.)
  • Collaborate closely with Business Operations, Finance, and Sales leadership
• Reporting and Analysis:
  • Prepare ad hoc analysis using a variety of data sources to support sales planning, evaluate forecasts, and provide actionable leadership insights
  • Collaborate with Sales Analytics to build repeatable reporting for key business metrics and drivers of the forecast and plan attainment
• Other:
  • Other activities as required by the business to support and improve Business Operations

Organizational Alignment

• Reports to the Director, Business Operations
• Aligned with Global stakeholders across Sales Leadership, Finance, Enablement, Product, and Sales Analytics

What You Will Bring to the Team

The Business Operations Manager is creative, analytical, and detail-oriented.  He or she will be a positive and solution-oriented partner for stakeholders in Sales Management, Sales Enablement, Sales Analytics, and other groups. 

• 10-12 years’ professional experience; MBA or similar qualification preferred
• Executive presence – comfortable partnering with global sales and business leaders
• Demonstrated success sourcing and analyzing raw data to generate actionable business insights
• Demonstrated success building repeatable processes across multiple teams
• Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach
• Ability to manage multiple priorities and executive stakeholders; strong organizational skills
• Deep familiarity with MS Excel; previous experience forecasting in Salesforce.com is a plus

 In addition, the right candidate will demonstrate the following competencies:

• Absolute integrity and strong personal and professional ethics
• Respect for colleagues and partners; must work well in a matrix environment
• Flexibility and openness to change; comfort making decisions amidst ambiguity
• Strong sense of urgency and personal accountability for results
• Recognition of own strengths and weaknesses, and continuous pursuit of feedback and self-development

*LI-DB2