Senior IT Support Manager
In 2007, two software engineers and serial entrepreneurs founded ezCater. Today, ezCater is the only nationwide online marketplace for business catering in the United States a $23.9 billion market. Our 3.6M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings and events. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we're on a path to $1B in 2019 and $2B in 2020, and we'll get there - even more surely if you come help us.
We’re looking for a top-notch, hands-on Sr. IT Support Manager to help our talented support team. You will help grow and mentor the team to run projects, implement policy, and create various processes to support ezCater’s growing diverse team of support specialists.
What you’ll do:
- Run our growing Corporate IT team and build out necessary process and functionality
- Manage and mentor our growing team, helping them to work through projects and keep pace with our growing organization
- Support us with technology needs that help automate day-to-day support functions
- Work with managers to determine the right size solutions for technology needs
- Provision, maintain, and support the equipment and services that our employees use
- Manage projects of various size including planning and execution of technology rollouts, migrations, etc
- Manage vendor and support contracts ensuring value
- Take part and lead in business continuity and disaster recovery operations
- Implement security and company policies
- Streamline and review existing standard operating procedures for efficiency.
You have:
- Experience in a customer facing IT leadership role
- Outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve user issues
- The ability to communicate clearly and professionally, both verbally and in writing
- Pride in your work with a passion for helping others while while maintaining composure and multi-tasking
- Personality traits like innovation, a sense of responsibility, trustworthiness, respect, friendliness, dependability and flexibility
- Experience growing and mentoring teams of 5 or more
- Experience working with or implementing corporate technology and security policies
- Proficient with troubleshooting all Windows and OSX Operating systems
- Knowledge of Network troubleshooting, including connectivity issues
What you’ll get from us:
Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.