Senior Director, Operational Excellence at Toast

| Greater Boston Area
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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

We are looking for a Senior Director to build and scale our Operational Excellence. This position will drive Toast’s Operational Project Management, Program Management and Continuous Improvement efforts related to cross functional initiatives. This high-visibility position will function as a cross-functional leader, developing the Operational Roadmap, and driving key decision making on all aspects of the program. Within the team structure, this role will ensure that all projects are completed on time, on budget and with the quality results expected by company. 

About this roll*: 

  • Lead company specific projects as directed by the PMO committee (examples include software implementations, new product introductions, acquisition integrations, etc.)
  • Lead the PMO team to Initiate, Plan, Execute and Close PMO managed projects (direct and indirectly managed projects).
  • Lead and manage the Continuous Improvement teams to ensure all CI projects are executed and managed effectively.
  • Lead and mentor the PMO and CI teams to ensure competencies are developed, retained and allocated to the organization's highest priorities.
  • Function as the company expert in the PMO and CI disciplines, training team members and cross-functional teams in best-practice project management and continuous improvement disciplines.
  • Provide vision and leadership to the growing organization, driving

Do you have the right ingredients*

  • Skilled in Project Management certification (PMP or other)
  • Knowledge of Lean / Six Sigma methods and tools, with proven ability to leverage them to achieve business results (VSM, Kaizen, RCA, PDCA, Standardized Work, 5S, etc.)
  • Demonstrated understanding and experience in continuous improvement, process management and systems thinking
  • 5+ leading and managing high-performing teams
  • Demonstrated experience leading change initiatives and major projects across the organization
  • Ability to build strong relationships across the business to enable change projects
  • Strong leadership skills with demonstrated ability to develop and lead individuals and create high performing teams
  • Ability to manage multiple projects simultaneously
  • Performance mindset with a passion to improve people, process, and tools
  • Capable of quickly establishing credibility, influencing individuals at all levels
  • Ability to train and mentor others on Lean and Six Sigma
  • Ability to work in a fast-paced industry and environment, comfortable dealing with ambiguity while driving to make decisions quickly

*Bread puns encouraged but not required

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularjsLibraries
    • ES6Libraries


Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
Toast values candidates with varied backgrounds — and these 3 employees prove it

An Insider's view of Toast

What’s the vibe like in the office?

Our office has both a relaxed but productive vibe. You'll see people with their heads down working, but you'll also see people hanging out and collaborating in open spaces. There's a good balance between work and play. When I'm not heads down coding, you'll find me playing guitar or hanging out in the Toast Pub.

Gabe Gonzalez

Associate Technical Sourcer, Previously: Software Engineer

How has your career grown since starting at the company?

I began as an Implementation Engineer, moved into instructional design, and now I am in my dream role as a Product Manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

What are some things you learned at the company?

Where should I start? For hard skills, I’ve learned more than I ever thought I would about Excel and Salesforce. I’ve also learned what it looks like when a company not only talks the talk, but walks the walk. We’ve been able to execute on what we’ve set out to do because we are willing to try new things, make mistakes, and learn from them.


Payments Relationship Manager

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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