Senior Desktop Support Specialist
Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.
We, at Flywire, our looking for a self-motivated IT professional to oversee IT support needs at our Boston headquarters. You, along with other members of the Valencia, Spain based team, will be responsible for providing and maintaining reliable employee connectivity of office IT systems and desktop solutions across our global workforce. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from setting strategy to handling individual requests.
With diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and as a member of the Engineering team, you will help accelerate Flywire across the globe!
Key responsibilities:
- Proactively take ownership of open IT issues in the Boston office and partner with management on improving systems and services as we scale
- Manage local IT vendor relationships
- Respond to helpdesk requests and work to improve the support process
- Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
- Provide technical training and guidance to both onsite and remote employees
- Manage and maintain inventory of company assets, systems and peripherals
Minimum skills and qualifications:
- Bachelor of science or equivalent
- 7+ years of experience working in an IT support/help-desk environment
- Resourceful, proactive, and strong problem solving skills
- Expertise with Mac OS X and Microsoft Windows Operating Systems
- Expertise with Microsoft Office tools such Word, Excel and Visio and previously worked with Google Apps interface (Gmail / Google docs)
- Certifications from: Cisco (CCNA / CCNP), Microsoft (MCSE / MCSA / MSITP / MCP, etc.), CompTIA (A+ / Network+), or ITIL preferred