Senior Client Success Consultant

| Somerville
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and São Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital, and 83 North bringing our total investment to $100M
  • Enabling over 200 of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Senior Client Success Consultant.

YOUR IMPACT

As we continue to expand our North American operations, we are looking for an experienced and talented Senior Client Success Consultant to join our Client Success Team focused on go-to-market strategy and growth consulting. Armed with strong business expertise and communication skills, the Senior Client Success Consultant will accompany and support Mirakl clients as they define their marketplace model and strategy. You will generate distinctive insights with enterprise corporations across multiple market specializations and ensure their ability to deploy winning tactics within the marketplace arena.

Responsibilities include, but are not limited to:

  • Establishing the commercial action plan that will allow Mirakl clients to maximize the performance of their Marketplace from go-live phase onward.
  • Sharing Marketplace best-practices and key success factors, as well as understanding the client’s business and Marketplace objectives and strategies.
  • Scoping areas of improvement and offering guidance concerning best client success team approaches, and providing personal perspectives and analysis.
  • Helping your clients define their ideal organizational structure for their marketplace project and anticipating the bottom-line impact of the Marketplace within the company.
  • Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.
  • Formulating and presenting Quarterly Business Reviews to key stakeholders, including the C-suite, within our client's organizations outlining performance and developing strategic proposals for long-term success.
  • Travel required to be on-site with the clients (~50%)

Requirements

The ideal candidate will possess:

  • Bachelor's degree, Master's degree preferred
  • 6+ years of experience, ideally in a client-facing Marketplace or Management Consulting role with a focus in eCommerce or supply chain.
  • Strong communication and persuasion skills (fluency in more than one language will be helpful in the context of future international expansion).
  • The ability to adapt to different company cultures and create solid business relationships with key stakeholders within our clients' organizations.
  • An entrepreneurial spirit and desire to contribute significantly to Mirakl’s growth.
  • A high degree of business acumen, and proven experience thriving in fast-paced dynamic environments.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

100 Dover Street, Somerville, MA 02144

What are Mirakl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
More Jobs at Mirakl9 open jobs
All Jobs
Design + UX
Marketing
Operations
Sales
Sales
new
Remote
Operations
new
Somerville
Marketing
new
Somerville
Sales
new
Somerville
Design + UX
new
Somerville
Operations
new
Somerville
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Mirakl's full profileSee more Mirakl jobs