Senior Client Success Consultant at Mirakl

| Somerville
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Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and São Paulo
  • A rapidly growing organization that has raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures in 2019, with prior funding from Elaia, Felix Capital, and 83 North bringing our total investment to $100M
  • Enabling over 200+ of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, Toyota Material Handling USA, Inc. and Walmart Mexico to offer more, learn more, and sell more
  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. Gartner projects that more than 60% of online sellers will adopt marketplaces or include third-party sales in their eCommerce ecosystems by the end of 2020. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Senior Client Success Consultant.

YOUR IMPACT

As we continue to expand our North American operations, we are looking for an experienced Senior Client Success Consultant to focus on go-to-market strategy and growth consulting. Armed with strong business expertise and communication skills, the Senior Client Success Consultant will support Mirakl clients as they define their marketplace model and strategy. You will generate distinctive insights with enterprise corporations across multiple market specializations and ensure their ability to deploy winning tactics within the marketplace arena.

WHAT YOU'LL DO

  • Manage a portfolio of Retail and Direct to Consumer customers with a clear focus on making these customers successful in their adoption and utilization of the Mirakl platform.
  • Build strong relationships with senior stakeholders within our clients' organizations and be identified as a key strategic advisor.
  • Establish commercial action plans that will allow your clients to maximize the performance of their Marketplace from development through scale up.
  • Act as subject matter expert on change management initiatives.
  • Formulate Quarterly Business Reviews to key executive stakeholders outlining performance, opportunities for growth and potential blockers.
  • Sharing best practices around seller on-boarding and management, as well as strategizing on seller optimization strategies.
  • Travel required to be on-site with the clients (~50%)

Requirements

  • Bachelor's degree, Master's degree a plus!
  • 10+ years of operating experience inside a Retail or Direct to Consumer company and/or experience working as a Management Consultant.
  • Experience with Direct To Consumer eCommerce strategies and procurement processes. Specific knowledge in marketplace business models is a plus.
  • Strong communication skills, demonstrated ability to present to executives, drive consensus, and champion change.
  • The ability to adapt to different company cultures and create solid business relationships with key stakeholders within our clients' organizations.
  • Ability to adapt and navigate large client organizations and create strong business relationships with client key stakeholders.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Our office is located in bustling Davis Square, close to several fun bars and restaurants. We are easily accessible by the Red line and buses.

An Insider's view of Mirakl

What's something quirky about your company?

We do things with a French flair; champagne to celebrate big successes and 5 weeks PTO for everyone. Everyone is supportive of their team-members and other functions. This makes it a super fun environment and you’re always learning from your peers. We love hanging out with each other both at work and after work.

Kamal Kirpalani

VP Sales & GM, Americas

What does your typical day look like?

A typical day for me means working on different projects with teams around the globe. As the head of the seller recruitment practice at Mirakl, I am identifying brand and vendor partners who will successfully grow our client's Marketplace business. A big part of my day is also spent mentoring my spent mentoring my team to become client advisors.

Sabreena Khan

Team Lead, Seller Recruitment

What are Mirakl Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Coffee & Espresso, tea, and snacks
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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