TripAdvisor is the world’s largest travel site, visited by 390 million travelers each month, and our Attractions business, one of the fastest growing parts of the organization, is looking for a Salesforce Administrator to join the team. With the world’s largest selection of bookable experiences coupled with unparalleled traveler insights, we’re evolving the entire attractions industry. As a Salesforce Administrator, you’ll work cross functionally with our Sales, Customer Service, and Operations teams to grow and develop our Salesforce processes and efficiencies. We are looking for a highly motivated individual, who has strong SalesForce experience, analytical skills, drive, passion and is capable of communicating professionally across different levels of the organization.

What You Will Do: 

• Responsible for all aspects of sales operations with the objective to help scale the supply footprint at TripAdvisor Attractions as fast as possible
• Write technical requirements for production
• Maintain CRM system configuration and documentation with respect to user permissions, custom objects & fields, validation rules, page layouts, etc.
• Create & maintain complex workflow rules and process builder flows
• Create & maintain complex formula fields and validation rules
• Perform mass data updates to the CRM data with utility applications
• Keep up to date with Salesforce release cycles, suggesting those that can benefit our business
• Measure sales & team KPIs from Salesforce
• Conduct statistical analysis to understand and optimize performance
• Work with analytics teams to create and fine-tune scoring algorithms to prioritize leads & accounts according to business needs
• Develop framework to effectively prospect and qualify suppliers

Who You Are:

• 3+ years of professional experience
• Salesforce Admin certified
• Bachelor’s degree required
• Excellent computer skills, including proficiency with Excel and PowerPoint
• SQL knowledge preferred
• Apex/VisualForce development experience preferred
• Ability to troubleshoot system, processes and data issues
• Ability to work independently while also functioning and contributing as part of a team

*LI-JK1