Salesforce Admin at Immersive Labs

| Greater Boston Area
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Get supportive mentoring and onboarding to set you up for success.

Be part of a high performing team with a supportive culture.

We love a challenge and are quick to adapt


About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, measure and benchmark the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/platform-overview/


Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 100 employees in the UK and have launched in the United States.

We have recently announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 100 enterprises, including security teams at KPMG, Sophos and the NHS, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.


The Opportunity:

As Salesforce Administrator you will report to the Senior Director of Revenue Operations and will partner with our go-to-market teams to improve the delivery effectiveness of our strategy. You will spend the majority of your time supporting our sales & customer success teams by managing the systems they utilize and creating, refining, documenting and enabling on the processes they use. There will be a significant amount of focus on better operationalizing Salesforce.com (SFDC) to support and grow our business along with responsibility for the wider GTM tech stack.

If you have an interest in systems and process and want to gain exposure to revenue operations in a SaaS scale-up business we want to hear from you. 


Key Responsibilities:

  • Own the implementation, administration, and maintenance of all GTM tooling with a major focus on Salesforce.com and Salesforce CPQ
  • Execute and manage the successful integration of the GTM tech-stack with Salesforce.com, including (but not limited to) Salesloft, ZoomInfo, Gong.io, Gainsight, Hubspot and Netsuite
  • Optimize systems architecture and business processes to continually reflect the growth and scale of the business via account hierarchies, page layouts, workflow and validation rules, and process builders. 
  • Develop and maintain data hygiene processes to ensure accurate and reliable reporting across the entire organization, while monitoring strict adherence to protocols and procedures for data quality
  • Partner and collaborate with key stakeholders across Sales, Marketing, Customer Success and Finance to gather, prioritize, and execute business requirements and solutions 
  • Work closely with Finance to ensure CRM & ERP systems properly integrate together so that all customer and financial data is accurate and reliable
  • Develop and manage KPI reporting and dashboards across all our GTM teams while assisting in analysis to key stakeholders
  • Assist in onboarding and continual end user training on all technical aspects of GTM systems and processes
  • Assist in deal desk review to ensure accuracy and velocity of all sales orders and subscriptions 
  • Work closely with marketing to ensure alignment on campaigns, SLA adherence and feedback on results from specific campaigns/cadences

What do I need to apply?

  • Salesforce Certified Administrator 
  • Experience with Salesforce Lightning, Salesforce CPQ and Salesforce Communities
  • Knowledge of SQL, APEX, APIs, workflows, Visualforce and APIs
  • Proven expertise integrating various GTM tooling
  • An ability to learn quickly and thrive in a scale up environment
  • Exceptional organization and time management skills with keen attention to detail
  • Knowledge of marketing, sales, and business processes 
  • High level of integrity and work ethic

What Immersive Labs offers:

  • We offer an extensive range of benefits, including Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, 401K, mindfulness groups
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.
  • Our office benefits are designed to make every workday great. These include, teas, coffee, water, soft drinks, free fruit, and Friday afternoon drinks to end your week in style.
  • Getting to the office is easy: we’re based in the centre of Boston, just a 10 minute walk from Back Bay train station, and offer commuting benefits, interest-free travel loan and travel insurance to help with the cost of commuting

Find out more at https://www.immersivelabs.com/careers/

Unlock your potential with Immersive Labs. Click apply to find out more. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • SagaLibraries
    • Apollo Libraries
    • Ruby on RailsFrameworks
    • SeleniumFrameworks
    • JestFrameworks
    • EnzymeFrameworks
    • MySQLDatabases
    • RedisDatabases
    • GraphQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

One block from the Green Line, two blocks from Back Bay Station, close to 90 and 93, and a few steps from a bike share station.

An Insider's view of Immersive Labs

What’s the vibe like in the office?

The unique thing about being in our office is that we are a tightknit team working in a collaborative space. It has that true start-up feeling. We've all grown so close in such a short amount of time. At the end of the day, you can feel that everyone is truly invested in working towards the ultimate goal. Growing our company!

Jasmine

Strategic Account Manager

How do you collaborate with other teams in the company?

I'm lucky because I get to work with all the teams here at Immersive Labs. Sales, finance, legal, talent, marketing, you name it. I'm currently working with the talent team who sits in the UK, to build out our US headquarters. The goal is to ensure we are hiring really smart individuals in Boston with our core values.

Morgan

Executive Assistant

How has your career grown since starting at the company?

IL has given me the opportunity to work on projects with varying specialties. This has given me skills in every aspect of Cyber Security. The most exciting is analyzing malware and exploits - all day, everyday! IL keeps me completely up to date in the industry & encourages me to explore all avenues.

Ben

Senior Content Engineer

How does the company support your career growth?

Immersive Labs has been a major step forward in my career. Joining a rapidly growing startup like Immersive offers more opportunity than an established company. I've already had the chance to take a leadership position as we expand into the US market and at no point have I felt discouraged in sharing my opinions even to our CEO.

Harry

Strategic Account Manager

What are Immersive Labs Perks + Benefits

Immersive Labs Benefits Overview

Immersive Labs’ mission has always been to develop professional cyber skills and provide a safe and secure
digital landscape, globally. Doing what we do requires some pretty remarkable people – that’s why we
employ the same commitment to safety and security to better the lives of our world-class talent. Here’s how
we will empower and enable you to thrive, both in and out of work

Alongside a competitive salary, 25 days holiday + federal days, 401(k) contributions, and free snacks and drinks, we offer a wide range of great perks with more coming every month.

Check out our summary of benefits here: https://immersivelabs.com/wp-content/uploads/2019/10/US-Benefits-Summar…

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A Health Care Flexible Spending Account (HC FSA) and Dependent Daycase Flexible Spending Account (DC FSA) covering over 500 services.
Disability Insurance
Should you have a long-term disability following an accident or injury, our LTD insurance is designed to look after you by covering a percentage of your salary until retirement.
Dental Benefits
Several dental plans available, offering in-and out-of-network benefits for an annual fee of as little as $50 and $150, respectively
Vision Benefits
Four carefully selected voluntary vision plans to meet your eye care needs
Health Insurance Benefits
You will gain access to a number of United Healthcare plans designed to cover you and your immediate dependents, with several voluntary options so you can build a plan to suit you.
Life Insurance
Basic life insurance and Accidental Death and Dismemberment (ADD) insurance with the option of further voluntary cover if you need it.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
We have TriNet’s 401 (k) plan, provided by Transamerica where we will make a safe harbor matching contribution equal to 100% of the first 5% of eligible pay that you contribute to the plan.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Our competitive parental leave package allows you to take the time to introduce your little one/s to the world.
Flexible Work Schedule
Immersive Labs provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Adoption Assistance
We have an enhanced adoption policy to support you with the new family addition.
Vacation & Time Off Benefits
Generous PTO
Everyone needs a break, so you will receive 172.5 hours of paid time off, as well as nine federal holidays and the day after Thanksgiving off.
Paid Volunteer Time
Our employees receive 7.5 hours per year of paid volunteer time.
Sabbatical
Enjoy an extra four weeks of holiday following four years of service, with our paid sabbatical.
Paid Holidays
Paid Sick Days
No one chooses to get sick, which is why our paid sick leave is front-loaded and starts from day one.
Perks & Discounts
Casual Dress
Commuter Benefits
Our commuting benefits cover bus and subway services, so your commute doesn’t feel like another job. Interest free travel loans to employees wishing to purchase a new bike or annual subway pass.
Company Outings
You’ll celebrate your hard work with a company-sponsored party each quarter, because we celebrate success in style.
Stocked Kitchen
Our office benefits are designed to make every workday great. These include coffee, teas, water, soft drinks, free fruit, and Friday afternoon drinks to end your week in style
Happy Hours
Friday afternoon drinks to end your week in style.
Professional Development Benefits
Job Training & Conferences
You’ll get $250 per year to learn a new skill of your choosing under our Learn Anything benefit. Alternatively, employees have the option to put this allowance towards a mental wellness service.
Diversity Program
Promote from within
Mentorship program
Your professional development is important to us; that’s why we support your career goals through regular feedback and coaching.
Continuing Education stipend
Education is important too, which is why we have invested a significant amount of time and money in sponsoring Immersers’ further education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Immersive Labs’ mission has always been to develop professional cyber skills and provide a safe and secure
digital landscape, globally. Doing what we do requires some pretty remarkable people – that’s why we
employ the same commitment to safety and security to better the lives of our world-class talent.

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