Renewals Specialist

| Somerville
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Think Bigger. Build Smarter. Create Great Software.
 
SmartBear helps the world’s most recognized companies develop the world’s best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. SmartBear's award-winning suite of testing software enables organizations to meet frequent release deadlines without sacrificing software quality, all while reducing testing costs. Additionally, our award-winning collaboration software helps development, testing and management teams work together to produce high quality software elevating a business’ ability to communicate and complete objectives more efficiently. 

Renewals Specialist

As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion.

The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Responsibilities

  • Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value.
  • Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities.
  • Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio.
  • Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success.

Key Skills

  • Strong customer-focus and service orientation.
  • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
  • Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels.
  • Ability to accomplish results working through others.
  • Hands on, individual contributor and collaborative team player.
  • Excellent written and oral communication skills, including presentation skills.
  • Strong analytical and problem-solving abilities.

Requirements

  • 1-2 years of experience in a customer facing role
  • Bachelor’s degree
  • Sales, account management or customer success experience, especially in software, a plus

About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office overlooks the Mystic River and is surrounded by bars, restaurants, shopping, and is steps from the Assembly Orange line stop.

An Insider's view of SmartBear

What’s the vibe like in the office?

Everyone is very confident and engaged -both in our work and with each other. We're open minded and good listeners. Overall, we are high energy and the atmosphere is super positive. It feels like we're one big team, and you're comfortable speaking your mind because you know your teammates will be receptive and invested in moving things forward.

Xhuljana

Talent Acquisition Specialist

What are SmartBear Perks + Benefits

SmartBear Benefits Overview

SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include:

-Great office perks including: $75 Sneaker reimbursement, free catered lunches on Friday's, and cold brew on tap
-Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield
-Company-Paid benefits that protect you and your family from financial hardship
-Voluntary benefits to provide you with added security (We even offer Pet Insurance!)

Culture
Volunteer in local community
We've cleaned up the Mystic River, helped out at Rosie's Kitchen, and visted the YMCA
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has put on parties for SmartBear families, hosted a chili cook off, ran charity drives, and much much more!
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 3 weeks of family medical leave.
Company sponsored family events
We have a Family Halloween Party every year!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on the last day of every month. Employees get free lunch on Friday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Customized development tracks
Paid industry certifications
Budget for industry certifications is determined by departmental budget.
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