Toast
We power successful restaurants.

Post-Live Services Coordinator

Sorry, this job was removed at 5:17 p.m. (EST) on Friday, December 6, 2019
Find out who's hiring in Greater Boston Area.
See all Customer Success jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

The Post-Live Services Coordinator is responsible for managing a queue of service requests, and resolution of these requests is made by scheduling and dispatching appropriate resources. These services may include, but are not limited to, onsite or remote installation/configuration, maintenance, repair, and training.

About this roll*: 

  • Contact customers to setup service appointments (remote/onsite), schedule, and dispatch service requests for restaurants that have been implemented on Toast
  • Set expectations with the customer on the remediation process itself along with providing excellent customer service support
  • Work with customers or other Toast Representatives to understand the scope of work to accomplish
  • Collect all necessary documents for dispatches remote configuration with Software Configuration teams
  • Operates day-to-day tasks primarily using Salesforce, Slack, Gmail 
  • Provide on-call assistance, as needed, to the dispatched resource
  • Follow up with customers post-service appointment to collect any feedback and make sure they’re satisfied with the request
  • Collect job notes and forms and update restaurant stakeholders, as needed, before closing out a case
  • Record and generate customer billings to uphold service margin

Do you have the right ingredients*

  • Received BS/BA and has a minimum 2 years of experience in a customer support or scheduling role
  • Experience with scheduling technical services is a plus
  • Skilled in providing excellent customer service 
  • Organized, detail-oriented, and solution-oriented
  • Focused on the task at hand, and quick to switch from task to task
  • Resilient to difficult customer conversations
  • Adaptable and open-minded to change 
  • Produces excellent written and verbal communication skills required
  • Thrives in a team environment

*Bread puns encouraged but not required

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

More Jobs at Toast

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ToastFind similar jobs like this